Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Josh did a fantastic job and keep me posted on my maintenance of my truck. maintenance of my truck. More

Took my 2015 Jeep Cherokee Trailhawk in to get diagnosed for a service transmission light. I dropped it off on January 10th and was told by the service advisor that it would most likely be diagnosed on the for a service transmission light. I dropped it off on January 10th and was told by the service advisor that it would most likely be diagnosed on the following Tuesday because Monday was a holiday. Tuesday came and went. The car sat in their lot until January 17th. I never got and phone or text update after the first generic text message indicating the car was in queue. I finally called the service advisor on January 17th to get an update. The service advisor put me on hold while he checked the status from his service technician. I was waiting and waiting then I get a call on my call waiting saying it was the dealership the line hung up. The service advisor said he will call me back with what the service technician's diagnosis. I finally got a call later that day with the horrific diagnosis and estimated cost. The cost to fix was going to be more than my car was worth. I asked if there was anything he could do to try and get a rebuilt transmission but he said this was a remanufactured transmission. I'm not giving the dealership a 1 star for the fix cost but the overall lack of follow up with dropping my car off for 8 days with me having to do all the communication about the diagnosis. I was then told the diagnostic cost was $200. I had a tow truck pick it up on the next day and reluctantly paid the fee A couple of days later I get an email advising that if I bought a new car from this dealership they would refund the diagnostic fee. No thanks Jeeps are money pits. I bought the Jeep from what was Jack Key Jeep and that ownership was 5 stars. Beware if you take your vehicle to this dealership the experience is going to get you a 1 star experience. More

Bought a car. Seller lack of communication while we got the car. It took 2 weeks to get the car we bought & we wouldnt hear from the seller as far as updates. When Seller lack of communication while we got the car. It took 2 weeks to get the car we bought & we wouldnt hear from the seller as far as updates. When we got the car, we were told it was detailed twice & the car was still dirty. My husband had to clean it again so it could look new. They could of done a better job especially since they “detailed” it twice. More

The staff was professional, quick and courteous. I was treated with respect and was informed when work was complete. I was treated with respect and was informed when work was complete. More

Keep sat for almost 80 days before the recall was fixed I was never compensated Yes I’m pissed I was never compensated Yes I’m pissed More

Made no appointment, pulled in and got oil change and tire rotation done in about 30 minutes tire rotation done in about 30 minutes More

Took it in for a recall fix, done quickly and back out on the road no problem. great, quick visit. the road no problem. great, quick visit. More

There were some issues following purchase, but they were able to correct them. They worked with me to get resolutions in an acceptable manner. able to correct them. They worked with me to get resolutions in an acceptable manner. More

Gregory was very professional and pleasant to work with. He focused on our questions, got us answers quickly, and was a key factor in the decision to move forward with our purchase. 10/10 recommend him and He focused on our questions, got us answers quickly, and was a key factor in the decision to move forward with our purchase. 10/10 recommend him and Viva Dodge Las Cruces to friends and family. More

Brandon in the Viva Service Department Department always exemplifies the most professional customer service. He goes above and beyond to ensure that my truck gets taken care of and goes out of his way to ma exemplifies the most professional customer service. He goes above and beyond to ensure that my truck gets taken care of and goes out of his way to make sure I receive top notch help. Hands down the best customer service experience I’ve had. More