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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Las Cruces, NM

4.0
202 Reviews
Call Service Center (575) 888-3588

202 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

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December 11, 2024

Service was as expected, car was taken care of in timely manner. However, bill was much higher than expected. I don't believe the coupon I had was accounted for even though I asked and was assured it was. I More

by TRISTEGARCIA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Tristegarcia23, Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with the timely service and that your car was well taken care of. However, we’re truly sorry to hear about the issue with your bill and the coupon not being applied as expected. We completely understand how frustrating this must be, and we apologize for the inconvenience. We’ll review this matter with our team to ensure that such situations are avoided in the future. If you'd like, please contact us directly so we can make things right and address the difference for you. We truly value your business and hope to have the opportunity to serve you again under better circumstances. Best regards, Viva CDJRF of LC Management

December 11, 2024

I have gotten the services that I needed, and have been treated nice while there. More

by B.SAMANTHA5783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear B.Samantha5783, Thank you for sharing your experience. We're glad our Service team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the Service team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

December 08, 2024

Always has my vehicle rest in a timely manner and good customer service .. my favorite dodge chrysler jeep More

by gomezadrian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eulalia Peganse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis O Villicana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear gomezadrian10, Thank you for sharing your experience. We're glad our team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

December 03, 2024

Thanks to Josh and the team, got me back on the road in short order More

by JKCHSYKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your vehicle needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management

December 02, 2024

Josh Allen did an amazing job as my Service Advisor, thank you for always taking care of my Jeep and your customers, keep up the great work!!! :) More

by MARTINKT88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Allen (Service Advisor)
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Martinkt88, Thank you so much for sharing your wonderful experience with us! We're delighted to hear that Josh A. and our Service department were able to assist you in all your Jeep needs. We will be sure to pass along your kind words to Josh A. and the rest of the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards, Viva CDJRF of LC Management

December 02, 2024

The dealership has been trying to fix our jeep for 9+ months now. This last time you’ve had it for 3+ months consecutively! Finally was told it was done, picked it up on Friday and returned it to you t More

by CJETSNVETTES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 29, 2024

Brandon was outstanding as usual. Great communication.Made up for lapse in communication. I will be back! More

by JUSDANKEN
Recommend Dealer
Yes
Employees Worked With
Brandon
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Jusdanken, Thank you so much for your kind words! We're thrilled to hear that you were pleased with the communication from Brandon and our service department. We strive to keep our customers informed and make sure every step of the process is clear and smooth. Your feedback truly means a lot to us. If you ever need anything in the future, don’t hesitate to reach out. We look forward to assisting you again! Best regards, Viva CDJRF of LC Management

November 27, 2024

The dealers were very quick and helpful when it came to recall and other issues that I had with the vehicle. They also offered ride service back to my house and from my house to the dealership once my vehi More

by NANCYSAN_2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Nancysan_2006, Thank you so much for sharing your positive experience with us! We’re thrilled to hear that you were satisfied with the quick and helpful service regarding your recall and other vehicle issues. It’s great to know that our ride service made your experience more convenient as well. We truly appreciate your kind words and are happy we could assist you in a way that met your expectations. If you need anything else in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, Viva CDJRF of LC Management team

November 25, 2024

I had an 8:00 appointment for just an oil change and 10 point inspection. Took 2 hours and when my car was ready all my tires read below recommended tire pressure. No attention to detail here. More

by warddave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Warddave, Thank you for sharing your feedback. We sincerely apologize for the delay you experienced during your oil change and 10-point inspection, and for the issue with your tire pressure. We take pride in providing efficient and thorough service, and we regret that we did not meet those standards during your visit. Your concern about the tire pressure is important, and we will address this internally to ensure that all details are carefully checked in future services. We truly appreciate you bringing this to our attention, and we would love the opportunity to make it right. If you’d like, please contact us directly, and we’ll ensure your tires are properly inspected and corrected at no additional charge. Thank you for your understanding, and we hope to serve you better in the future. Best regards, Viva CDJRF of LC Management

November 22, 2024

Do not go there expecting to get the service you asked for. I am always having to check over what they did and 9 times out of 10 they did it wrong. More

by 101020jjl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear 101020jjl, Thank you for sharing your feedback. We are genuinely sorry to hear about your repeated experiences with incorrect service and understand how frustrating that must be. Providing the service our customers request and deserve is a top priority for us, and we sincerely apologize for not meeting that standard during your visits. Please know that your concerns are being taken seriously. We will be reviewing our procedures internally to ensure better accuracy and attention to detail moving forward. If you’d like to discuss your specific concerns further or give us another chance to make things right, please don’t hesitate to reach out. We value your business and are committed to improving your experience with us. Best Regards, Viva CDJRF of LC Management

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