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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

Las Cruces, NM

4.0
203 Reviews

203 Reviews of Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

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December 26, 2024

Fixed me right up ! Warranty perfect hi pressure recall done same day all good thank you More

by BRETT51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear BRETT51, Thank you for your kind words! We’re so glad to hear that we were able to get everything fixed up for you quickly and efficiently. It’s great to know that your warranty and the recall issue were handled to your satisfaction. We truly appreciate your feedback and look forward to serving you again in the future. If you need anything else, don’t hesitate to reach out! Best Regards, Viva CDJRF of LC Management

December 25, 2024

Josh Allen (Service Advisor) is great at his job! ! I appreciate his hard work and being mindful of our time. He always keeps me informed and updated on the status of my Jeep. He’s great at explaining More

by MARTINKT88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Allen
Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear MARTINKT88, Thank you so much for your kind words! We’re thrilled to hear that Josh Allen was able to provide you with such excellent service. It’s great to know that he kept you informed and made sure everything was clear at pickup. We truly appreciate his dedication to providing top-notch service and being mindful of your time. Your feedback means a lot to us, and we’ll be sure to pass along your appreciation to Josh. We look forward to assisting you again in the future! Best Regards, Viva CDJRF of LC Management

December 24, 2024

Car service was excellent. Courteous, helpful service staff. But I waited over 40 additional minutes, after car service was completed, before paperwork was processed and my key More

by BobR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear BobR, Thank you for your feedback and for acknowledging the excellent service provided by our team. We’re glad to hear that you were happy with the service itself and the courtesy of our staff. However, we sincerely apologize for the delay in processing your paperwork and returning your key fob. We understand how valuable your time is, and we truly regret that you had to wait longer than expected. We will review our processes to ensure that this doesn’t happen again and that our customers can finish their service visit promptly. Your feedback is important, and we appreciate you bringing this to our attention. If you have any further concerns or need assistance, please don’t hesitate to reach out. We hope to serve you better in the future! Best Regards, Viva CDJRF of LC Management

December 23, 2024

My thanks to Josh Allen and Dominic, great job team in getting me back on the road More

by JKCHSYKES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Allen
Dec 27, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear JKCHSYKES, Thank you so much for your kind words! We’re thrilled to hear that Josh Allen and Dominic were able to get you back on the road quickly. We truly appreciate your feedback and are proud of the hard work and dedication that our team puts into every service. We look forward to serving you again in the future, and if you need anything else, don’t hesitate to reach out! Best Regards Viva CDJRF of LC Management

December 21, 2024

I was taking care of right away with no complaints. Gregory took care of an issue immediately. He is a great salesperson . Very friendly and learning the ropes very fast. Watch out you caught a grea More

by siteorg
Service Time
Recommend Dealer
Yes
Employees Worked With
Gregory Gomez
Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Siteorg, Thank you so much for your kind words! We're thrilled to hear that Gregory was able to assist you quickly and efficiently. We agree—he's a fantastic salesperson who brings a great attitude and eagerness to learn. We're lucky to have him on our team, and we're glad you had such a positive experience with him. If you ever need anything else, don't hesitate to reach out. Thanks again for your feedback! Best Regards, Viva CDJRF of LC Management

December 21, 2024

Josh provided excellent customer service and attention to detail. Viva provided excellent service as needed to my vehicle. More

by ANDRWJ56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Andrwj56, Thank you for sharing your experience! We're so glad to hear that Josh provided excellent customer service and attention to detail. It’s also great to know that out service team took great care of your vehicle. We truly appreciate your feedback and will be sure to pass it along to both of them. If you need any further assistance, feel free to reach out! Best Regards, Viva CDJRF of LC Management

December 21, 2024

Customer service was excellent. Quality of work performed was not good. The part to be replaced was not properly installed. More

by smtpee.kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear smtpee.kerr Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we're sorry to hear that the quality of the work didn't meet your expectations. Please know that we take your concerns seriously, and we would appreciate the opportunity to make things right. Could you please contact us directly so we can address the issue with the part installation and ensure it’s properly fixed? We value your business and want to resolve this as quickly as possible. Best Regards, Viva CDJRF of LC Management

December 17, 2024

Josh was very professional! The service was fast and clean. The new show room was very nice. More

by BROCKSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Brocksteve, Thank you for sharing your experience with us! We're so glad to hear that Josh provided you with professional service and that you were impressed by the speed and cleanliness of the service. We're also thrilled that you liked our new showroom! We strive to create a welcoming and efficient environment for our customers, and it's great to know that you enjoyed your visit. We look forward to serving you again soon! Best regards, Viva CDJRF of LC Management

December 17, 2024

not happy with the service department. I wanted to have the water drained from my diesel fuel filter and they absolutely refused to do it even though it is a maintenance item and has More

by BWPOTEET
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Bwotteet, We’re truly sorry to hear about your recent experience with our service department, and we appreciate you bringing this matter to our attention. We take your concerns very seriously, and we understand your frustration. It is never our intention to make our customers feel unheard or disregarded. We will certainly review the situation internally to understand why your request was not fulfilled and ensure that proper procedures are followed. Please feel free to reach out to us directly so we can work together to resolve this matter and regain your trust. We value your feedback and are committed to providing better service moving forward. Best regards, Viva CDJRF of LC Management

December 16, 2024

Nice clean dealership, friendly service man "Joshua". Good service, free courtesy ride. Free popcorn and drinks in the waiting area. More

by roy.covey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Roy.Covey, Thank you so much for taking the time to leave us this great review! We're thrilled to hear you had a positive experience at our dealership. Joshua and the rest of our team truly appreciate your kind words. We're also glad you enjoyed the free courtesy ride, popcorn, and drinks. It's important to us that our customers feel comfortable and well taken care of. We look forward to welcoming you back for your next visit! Best regards, Viva CDJRF of LC Management

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