Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

No water or tea, no rest/waiting area. The service item is not clearly described. The service item is not clearly described. More

The service was absolutely amazing. The gentleman who assisted us, Mr. Kamryn Dixon, was excellent. He explained everything thoroughly, along with his manager. They helped us with every The gentleman who assisted us, Mr. Kamryn Dixon, was excellent. He explained everything thoroughly, along with his manager. They helped us with everything. I highly recommend this dealership. More

friendly service writer. comfortable waiting area, clean restroom, kept me informed as to the progress of the oil change and tire rotation comfortable waiting area, clean restroom, kept me informed as to the progress of the oil change and tire rotation More

It easy to park, great on gas great to get around checking waters at the Ranch checking waters at the Ranch More

Took truck in May was told EGR Cooler was leaking, turned out ot was the turbo actuator causing loss of power. Was supposed to do the recall on it. Got EGR cooler replaced. After had the DPF fault saying i out ot was the turbo actuator causing loss of power. Was supposed to do the recall on it. Got EGR cooler replaced. After had the DPF fault saying it was at 100 percent. Brought back in for warranty. First part of November. Said it wasn't covered found out that the recall was not done. David said he would get it taken care of. I called week if Thanksgiving and was told they where waiting to for a differential pressure switch agreed to pay 22 dollars to expedite shipping. Checked in the second week of December David said he had to check on the switch., called back and said it was not ordered. He then said they ordered and he waived the 22 dollars shipping. Called the week before Christmas was told that it was not covered and nothing was done on the truck. David said he was taking to the manager to get it covered, Lady called wanting to purchase the truck, I said sure if the money was right, 30mins later David calls and tells me the truck not covered,. The whole time David wants to change EGR Filter and fuel filters it's all kept asking me through the whole ordeal. Took truck in to another mechanic found out the turbo actuator was not calibrated correctly. That is why it would not regen, also when paperwork given to me it did not mention DPF it talked about an EGR valve that was sticking. By far worst dealership when it comes to diagonis on vehicles. Your diesel mechanic does not inspect or diagnose, has no clue how to work on diesels. More

Service Advisor at Viva Jeep Las Cruces , Josh Allen did an AMAZING job. He was very respectful of my time and kept me informed throughout the day with an updated status on my Jeep. I appreciate his hard wo an AMAZING job. He was very respectful of my time and kept me informed throughout the day with an updated status on my Jeep. I appreciate his hard work and dedication to his Customers. Thank you Josh Allen, keep up the great work!! More

Service personal Damion was very helpful and polite. He is the reason I will return to your business. He is the reason I will return to your business. More

David and Josh were awesome, I’m old but they took care of me and my jeep in the service department of me and my jeep in the service department More

Although Viva Dodge had previously worked on my vehicle's front differential a few days ago. I went in for an oil change that was asked to be done when dropped off but didn’t attend it either after 2 months. front differential a few days ago. I went in for an oil change that was asked to be done when dropped off but didn’t attend it either after 2 months. 1/2 it was there I also had an alignment due to my steering wheel being at a 45-degree angle after they replaced the differential. I was still charged $175+ for the alignment that should’ve been done by them themselves after the work that required it regardless. Ended with a bill of $348+ More

Quick and easy service for my Ram. They even washed it for me. Great job!! They even washed it for me. Great job!! More