Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces - Service Center

I purchased my 2021 Ram Rebel truck brand new at Viva and only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had l only have the dealership service my truck. At least 4 out of 5 oil changes and tire rotatioins there is an issue and I have to return. I have had leaking oil. Worse, they rotate the tires and do NOT calibrate the front and rear tires with the correct PSI, they leave the original incorrect air pressure in the tires based on their former position. They need to implement a service QC supervisor who checks these items. BTW, I do NOT believe they perform a 30 point inspection check touted on the invoice. If they can't even accurately complete the paid service why would I believe they perform some 30 point "free" check of the truck engine components...SURE! I have heard these same complaints from other customers. Their service team needs help! More

David Ortiz was great! He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. He took care of my concerns and coordinated an appraisal of my vehicle with Karla Cordero. More

They never give a status update even when they say they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. they'll call. They also didn't fix my two problems. I took it to a different dealer and got one fixed, the other is in process. More

Lisa in service is amazing! !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He he !! She took exceptional care of me when I brought my jeep in for service. She is super nice. I will definitely be back. David is also amazing. He helped me put my new handle on in seconds. You have an amazing crew at viva dodge!!! More

I usually go to the location in El Paso, but some minor frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service wa frustration with the requesting of parts over the phone and my geographic location (I go to school in Las Cruces) led me to this location. Service was very friendly, informative, and quick! Overall a very positive experience! I will definitely be returning to this location! :) More

No communication between service and customer, had to initiate any interaction. Didn't put everything back initiate any interaction. Didn't put everything back More

Everything went great and Lisa was wonderful to work with. It's nice having the express service for oil changes. with. It's nice having the express service for oil changes. More

Took jeep for one item, was mis diagnosed! Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will Was redone and mechanic forgot about hooking everything back, back the 4th time to repair the same item! What a waste of my time! Hopefully this will be the last time! Mechanic needs to be fired, I will never shop here again More

I called and scheduled an appointment on a Tuesday, and they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it they told me to bring it on a Thursday. After speaking to my service advisor a few times, he kept telling me that they would have someone look at it and let me know what's going on. My vehicle sat there 3 weeks and nobody looked at it. He kept telling me that they were behind and would get to it soon. I finally went and picked up my vehicle and went somewhere else. More

Do not like idea of leaving car for days to have diagnosid done. Put stress on family. Also since work done keep getting message to update computer but that does not happen when button pushed. diagnosid done. Put stress on family. Also since work done keep getting message to update computer but that does not happen when button pushed. More