Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces
Las Cruces, NM
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Service included tire rotation and oil change. When I got home we checked the lug nuts and found most of them required a quarter of a turn. Then when we went to get the lug nut key to check it the When I got home we checked the lug nuts and found most of them required a quarter of a turn. Then when we went to get the lug nut key to check it the key was missing. I called and told the young lady who answered the call about it. She did not transfer me to the service department but rather put me on hold a couple of times for a total of almost 20 minutes. I asked that she relay my message to the service manager and that I'd like a call back to discuss. They were able to locate my key and I went to pick it up. The next day I spoke to someone in sales on a different matter and told him about it who contacted the service manager who then called me to discuss immediately after. I spoke to Brandon who was courteous and apologetic. More
I got an appointment quick. Service was quick. Good communication &customer service. I just wish they vacuumed your vehicle like some places. Service was quick. Good communication &customer service. I just wish they vacuumed your vehicle like some places. More
Everybody was very friendly. Buying the truck was a very nice experience. Thank you for making this memorable experience for my son. Buying the truck was a very nice experience. Thank you for making this memorable experience for my son. More
Took it in Wednesday about 4:30 pm, Advised they would check it and call me next day.l I had to call them the afternoon and they weren't finished checking it over even though my appointment was for 7:30AM check it and call me next day.l I had to call them the afternoon and they weren't finished checking it over even though my appointment was for 7:30AM.. Said I needed a new fuel pump which they could do next day. They called before 5PM and said it was done I paid my co-payment and the rest was paid by the insurance. I have not been contacted yet about fthe urther repairs that they suggested should be done. More

