Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

Great service and awesome sales team. Great was amazing and very helpful. He got us the car we wanted Great was amazing and very helpful. He got us the car we wanted More

Unacceptable. I was contacted on July 29 by Ms. America from your department and was offered an oil change starting at $99. and free tire rotation. I understood I was contacted on July 29 by Ms. America from your department and was offered an oil change starting at $99. and free tire rotation. I understood that depending on the amount oil my jeep would take that would be the charge and not going over the $99 mark too much plus tax. I had initially scheduled my appointment for the 8th of August yet I had to reschedule due to an emergency. I rescheduled my oil change/tire rotation service for Saturday August 16. My husband Jessy took my jeep in and was charged $168.96. This charge included a fee for the tire rotation which I had been told twice that it would be free of charge. When I called to reschedule the young lady (no name remembered) confirmed the free tire rotation service and the oil change fee of $99 plus tax depending on the amount of oil needed. My husband was told that we did not have any free service for tire rotation and was not given the opportunity to explain. I feel this is wrong and we should be reimbursed the fee for tire rotation. I understand if we knew that there was going to be a fee for the tire rotation and we had accepted it, it would be right to charge yet if we were contacted with a special or offer your place of business should keep their word and have team communication on your sales and offers so everyone is on the same page. Your bad service, you will loose customers this way. More

Awesome employees clean atmosphere easy to communicate with very friendly patient overall and great group of exceptional employees with very friendly patient overall and great group of exceptional employees More

Service was done as planned. The agent was pleasant and friendly. She kept me informed of what was done and cost of repairs. The agent was pleasant and friendly. She kept me informed of what was done and cost of repairs. More

I was visiting family in Las Cruces from California and had an issue with my vehicle while in transit. I told the staff that I was supposed to take a road trip with my family to Carlsbad on Monday and we had an issue with my vehicle while in transit. I told the staff that I was supposed to take a road trip with my family to Carlsbad on Monday and we were supposed to travel in my vehicle. I came in on a Saturday morning and they had my vehicle fixed by mid-morning Monday. The staff were amazing!! Very courteous, knowledgeable and understanding of my circumstances. Excellent customer service!!! More

Roberto Alexis David made an awesome team very professional friendly and honest great experience thanks professional friendly and honest great experience thanks More

This was excellent service and positive attitudes. I am pretty happy with experience overall. Thank you. I am pretty happy with experience overall. Thank you. More

Oil change was done quick minimal wait time with my appointment set ahead of time. Although i don’t think they offer a multipoint vehicle inspection report anymore and also my oil life was not reset in appointment set ahead of time. Although i don’t think they offer a multipoint vehicle inspection report anymore and also my oil life was not reset in my vehicle. More

The technician was unable to diagnose even after I clearly explained what the cause was. In the end I was told to pick up my vehicle and that vibration and tire wear is completely normal in my vehicle clearly explained what the cause was. In the end I was told to pick up my vehicle and that vibration and tire wear is completely normal in my vehicle. More

Always a pleasure working with the Viva Team, especially Josh Allen in the service department Josh Allen in the service department More