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Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces

Las Cruces, NM

Overview
Employees
Reviews
Vehicles
3.2
198 Reviews
Your Source for New Ram, FIAT and Dodge Models, Used Cars, Service and Genuine RAM and Dodge Parts near El Paso At Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces we don't just sell new Ram, Dodge & FIAT models such as the Ram 1500, 2500, 3500, Dodge Dart, Challenger or FIAT 500...We don't just offer a fantastic selection of used cars... And we certainly don't just offer high-caliber Ram, Dodge and FIAT service. Rather, at Lithia Dodge Ram FIAT of Las Cruces, we take the time to get to know each and every driver we meet. It doesn't matter where you're from; we get to know your driving style, needs, desires and maintenance habits. For people looking to buy a car, this means an amiable, pressure-free environment. Rather than push cars, Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces suggests the ones that will best meet your lifestyle and budget. We help make sure you stay on track with ongoing service for your vehicle so you can get every last mile paid for. Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces even has drivers' backs covered in the event of an accident, thanks to our state-of-the-art Ram, Dodge and FIAT parts center and expert staff who are continuously training on the latest repairs and tools of the trade. To learn more about how Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces, serving Las Cruces, El Paso, TX, Silver City, Deming, and Alamogordo, NM, please contact us. Or better yet, stop in and meet us in person at 860 N Telshor Blvd Las Cruces, New Mexico. Located conveniently near Interstate 25, we're just a short drive from the Memorial Medical Center and the New Mexico State University campus. We hope to have the pleasure of meeting you soon.
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860 N Tel Shor Blvd

Las Cruces, NM

88011

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Showing 198 reviews

December 21, 2024

I was taking care of right away with no complaints. Gregory took care of an issue immediately. He is a great salesperson . Very friendly and learning the ropes very fast. Watch out you caught a grea More

by siteorg
Service Time
Recommend Dealer
Yes
Employees Worked With
Gregory Gomez
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Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Siteorg, Thank you so much for your kind words! We're thrilled to hear that Gregory was able to assist you quickly and efficiently. We agree—he's a fantastic salesperson who brings a great attitude and eagerness to learn. We're lucky to have him on our team, and we're glad you had such a positive experience with him. If you ever need anything else, don't hesitate to reach out. Thanks again for your feedback! Best Regards, Viva CDJRF of LC Management

December 21, 2024

Josh provided excellent customer service and attention to detail. Viva provided excellent service as needed to my vehicle. More

by ANDRWJ56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Hello Andrwj56, Thank you for sharing your experience! We're so glad to hear that Josh provided excellent customer service and attention to detail. It’s also great to know that out service team took great care of your vehicle. We truly appreciate your feedback and will be sure to pass it along to both of them. If you need any further assistance, feel free to reach out! Best Regards, Viva CDJRF of LC Management

December 21, 2024

Customer service was excellent. Quality of work performed was not good. The part to be replaced was not properly installed. More

by smtpee.kerr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 21, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear smtpee.kerr Thank you for your feedback. We're glad to hear that you had a positive experience with our customer service. However, we're sorry to hear that the quality of the work didn't meet your expectations. Please know that we take your concerns seriously, and we would appreciate the opportunity to make things right. Could you please contact us directly so we can address the issue with the part installation and ensure it’s properly fixed? We value your business and want to resolve this as quickly as possible. Best Regards, Viva CDJRF of LC Management

December 17, 2024

Josh was very professional! The service was fast and clean. The new show room was very nice. More

by BROCKSTEVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Brocksteve, Thank you for sharing your experience with us! We're so glad to hear that Josh provided you with professional service and that you were impressed by the speed and cleanliness of the service. We're also thrilled that you liked our new showroom! We strive to create a welcoming and efficient environment for our customers, and it's great to know that you enjoyed your visit. We look forward to serving you again soon! Best regards, Viva CDJRF of LC Management

December 17, 2024

not happy with the service department. I wanted to have the water drained from my diesel fuel filter and they absolutely refused to do it even though it is a maintenance item and has More

by BWPOTEET
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Bwotteet, We’re truly sorry to hear about your recent experience with our service department, and we appreciate you bringing this matter to our attention. We take your concerns very seriously, and we understand your frustration. It is never our intention to make our customers feel unheard or disregarded. We will certainly review the situation internally to understand why your request was not fulfilled and ensure that proper procedures are followed. Please feel free to reach out to us directly so we can work together to resolve this matter and regain your trust. We value your feedback and are committed to providing better service moving forward. Best regards, Viva CDJRF of LC Management

December 16, 2024

Nice clean dealership, friendly service man "Joshua". Good service, free courtesy ride. Free popcorn and drinks in the waiting area. More

by roy.covey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua
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Dec 17, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Roy.Covey, Thank you so much for taking the time to leave us this great review! We're thrilled to hear you had a positive experience at our dealership. Joshua and the rest of our team truly appreciate your kind words. We're also glad you enjoyed the free courtesy ride, popcorn, and drinks. It's important to us that our customers feel comfortable and well taken care of. We look forward to welcoming you back for your next visit! Best regards, Viva CDJRF of LC Management

December 12, 2024

This dealership never answers the phone. I left a message and they didn’t call me back. I had to go to EP for service. I don’t recommend going here More

by Magj1025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Magj1025, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with our communication. We understand how important it is to receive timely responses, and we’re truly sorry we didn’t meet your expectations in this instance. Please know that your concerns are important to us, and we will review our phone handling processes to ensure better follow-up in the future. We would love the opportunity to make things right. If you’re open to it, please contact us directly, and we’ll work to address your needs promptly. We value your input and hope you’ll consider giving us another chance. Best regards, Viva CDJRF of LC Management

December 11, 2024

Service was as expected, car was taken care of in timely manner. However, bill was much higher than expected. I don't believe the coupon I had was accounted for even though I asked and was assured it was. I More

by TRISTEGARCIA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew Bowman
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear Tristegarcia23, Thank you for taking the time to share your feedback. We’re happy to hear that you were satisfied with the timely service and that your car was well taken care of. However, we’re truly sorry to hear about the issue with your bill and the coupon not being applied as expected. We completely understand how frustrating this must be, and we apologize for the inconvenience. We’ll review this matter with our team to ensure that such situations are avoided in the future. If you'd like, please contact us directly so we can make things right and address the difference for you. We truly value your business and hope to have the opportunity to serve you again under better circumstances. Best regards, Viva CDJRF of LC Management

December 11, 2024

I have gotten the services that I needed, and have been treated nice while there. More

by B.SAMANTHA5783
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear B.Samantha5783, Thank you for sharing your experience. We're glad our Service team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the Service team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

December 08, 2024

Always has my vehicle rest in a timely manner and good customer service .. my favorite dodge chrysler jeep More

by gomezadrian10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eulalia Peganse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexis O Villicana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2024 -

Viva Chrysler Dodge Jeep Ram Fiat of Las Cruces responded

Dear gomezadrian10, Thank you for sharing your experience. We're glad our team were able to assist you and provide good customer service. We do strive to ensure every single one of our customers receive a one of kind experience. We will be sure to pass along your kind words to the team. If you need anything else or have any further feedback, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future. Best Regards Viva CDJRF of LC Management

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