Viva Chevrolet - Service Center

Accommodating The representatives have always been helpful and accommodating to my schedule and needs. They have been able to get me in quickly and keep me informe The representatives have always been helpful and accommodating to my schedule and needs. They have been able to get me in quickly and keep me informed of progress. More

Terrible Service - Expect to be used and abused!! My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do any work that was NOT covered by the extended warranty. About 1 hour later, he calls and tells me that he has already started taking the shifter apart and that I told him to do it. I again told him, I DID NOT tell him to do the work and told him he was a liar for claiming I authorized the work. In total, they took 15 days to change the power steering pump and then they left all the parts from the shifter on the floor of the passenger side of the car. When I took the car to my normal, honest mechanic, he discovered that they had left out one of the parts for the shifter during the time they had the car for the 15 days it took to repair it. So, when I returned for the part, the service manager refused to find my part and blamed the loss on my mechanic. I have used my mechanic for years and years, (Show & Go - on Dyer St in El Paso) and they are as honest as they come. They are some of the few mechanics I would definitely trust. Viva Chevrolet lost my part because they had the car for a ridiculous amount of time. More

Viva, motivated to Fail! My original intent was to Viva, motivated to Fail! My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva Viva, motivated to Fail! My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva because they were well below their competitors. It turns out its because they only quote parts prices. Asking to have a tow package installed doesn't get any gears turning in their brains. The real price was closer to $550 with labor, which was okay because it was similar to what I had researched and was around what I truely expected to pay. I let the gross pricing error slide and I gave viva the benefit of the doubt. The tow package was scheduled for a Saturday (it was a 1/2 day job). Three days later on a Monday night I finally got my car back. Service did not call to let us know, but instead allowed us to "chase" them via phone. When you finally get Ralph his famous line is "I was just going to call you." He wasn't. However, after getting it back I was pleased, briefly. That weekend I went to a friends house to get my new trailer they had stored while my vehicle was equipped with the tow package. After hooking the trailer up, the electric didn't work. I called several times and was told to bring it back. This time I took it on a Friday. After chasing Ralph down via phone and finding out he was "just going to call." We learned they would need to keep the car over night. They had gotten the tow package electric to work, but now the vehicle power wasn't working. Saturday was more of the same and we also attempted to call the service manager. We were told they would need it until Monday. Monday rolled around and my wife made several calls to the GM and service manager. Ralph finally called us back, neither manager bothered. They said they would need the car over night again. Tuesday came and still no real update. I finally stopped work to call them and said enough is enough. Remove the accessories and refund my money. What happened next was truely remarkable. The staff was finally motivated. Within 1 hour I was notified my vehicle was ready to pick up. Ralph sounded so happy to tell me. As I was driving to get it after work I go a second call. This time they wanted to know if I would make it by 6pm or if they would need to keep the cashier late. Really? I couldn't get them to call once when I was paying hundreds of dollars, but tell them you don't want to do business and they will jump thru hoops to please you? It's a technique I suppose. It's fairly obvious to me that the staff do not respect the management at the dealership. And when I see how the management neglects the customers, I can only assume that if they treat the employees the same way, it's a recipe for disaster. I can not believe that the staff are so motivated to watch their leaders fail, yet have no motivation to see the leaders succeed. It's truely a shame that they dealership has such poor leadership and in the end what you have is a bunch of unmotivated people just going to work to make money with no real desire to shine. Viva, where the management motivates the workers to Fail! More

I took my truck in two times to this dealership to have work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't recei work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't receive one call. When I would call no one ever picked up the phone. I was told my car would be looked at and a call back would be made to me regarding the next steps but no looks at the car and no phone call from Ralph regarding the status. No one ever seems to know what's going on and although they order their apologies that seems to be all they are good at. I do not recommend this place for any reason. More