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Viva Chevrolet - Service Center

El Paso, TX

4.4
84 Reviews

84 Reviews of Viva Chevrolet - Service Center

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September 12, 2024

Way too long of a wait for an oil change and tire rotation appointment. Service was good. I’m not confident that there is a clear picture of costs based on what is shown in the app vs in person. More

by Fred.janoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
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Sep 19, 2024 -

Viva Chevrolet responded

Hi Fred, Thank you for your feedback. We apologize for the long wait time during your oil change and tire rotation appointment. We’re glad to hear that you found the service good, but we understand your concerns about the clarity of costs. Your input is invaluable, and we’ll work on improving this aspect of our service. If you’d like to discuss this further, please reach out to me directly at jose_jimenez@vivaautogroup.com. Thank you for your understanding! Best, Jose Jimenez

September 09, 2024

I like dealing with the dearlship Viva Chevrolet. I have no problem getting my vehicle for service. The advisors are professional and ready to help. More

by DELIALICON07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
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Sep 19, 2024 -

Viva Chevrolet responded

Hi Delia, Thank you for the fantastic 5-star review! We’re thrilled to hear that you enjoy your experiences with Viva Chevrolet and that our advisors are meeting your needs professionally. We’re always here to help with your vehicle service. Looking forward to seeing you again! Best, Jose Jimenez

August 30, 2024

Christian my service advisor is the best. He’s quick and efficient. He values my time. I love how easy pick up and drop off is. More

by DR.SAENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Sep 19, 2024 -

Viva Chevrolet responded

Hi Dr. Saenz, Thank you for the wonderful review! We’re so glad to hear that Christian has provided you with quick and efficient service. We truly value your time and are happy that you appreciate the ease of our pick-up and drop-off process. If there’s anything else we can do for you, please let us know! Best regards, Jose Jimenez

August 28, 2024

Miguel Garcia was excellent sales men he went beyond expectations over the top very well . More

by jgonzo95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miguel Garcia
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August 28, 2024

Very unprofessional staff and lies I regret ever going there that's all I have say More

by martino81762
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JANCE AND USED CAR MANGER
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July 18, 2024

No cameras no proof in the service department. Check your vehicle before leaving they won’t take responsibility for crashing your car. More

by Lilymarshow1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Jul 18, 2024 -

Viva Chevrolet responded

We appreciate your feedback and are genuinely sorry to hear about your experience. Ensuring the safety and satisfaction of our customers is of utmost importance to us. We take all concerns seriously and will review our processes to prevent such incidents in the future. If you would like to provide more details or have any further comments, please feel free to email us at jose_jimenez@vivaautogroup.com and we will ensure your feedback reaches the appropriate department.

November 02, 2023

My Daughter is stationed at fort bliss in El Paso. Her Chevy trax engine light came on and I told her to take the car to a Chevy dealer to have it checked. She make an appointment at this dealership. More

by jtisdale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who knows
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November 08, 2021

Awesome service they got me in and out. The service rep was very good at her job More

by Kevtev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carolina
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October 24, 2021

We have bought our last three vehicles at Viva Chevrolet. Very happy with this dealership. More

by sausageman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Almanza
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August 11, 2021

I have always used this place for oil changes since i bought my vehicle here. They used to give me a full inspection and wash it as well. Now, they take the same amount of time and they only do the oil c More

by GS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
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