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Viva Chevrolet - Service Center

El Paso, TX

4.4
84 Reviews

84 Reviews of Viva Chevrolet - Service Center

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September 30, 2024

My recent experience with Viva Chevrolet's Service Department was outstanding. I was impressed with the level of care and service given to me. More

by elchivo1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
Sep 30, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful feedback, elchivo1970! We’re thrilled to hear that your experience with our Service Department was outstanding. Providing top-notch care and service is our priority, and it’s great to know we met your expectations. If you need anything in the future, don’t hesitate to reach out. We appreciate your support! Best regards, Jose Jimenez

September 30, 2024

Servicio excelente de todo el personal que ahi trabaja sigan igual ayudando a todos los clientes que acuden por infomacion More

by VARELA.EDUARDO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Canchola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LUIS QUINTANA
Oct 01, 2024 -

Viva Chevrolet responded

¡Gracias por tu maravillosa reseña, Eduardo! Nos alegra saber que recibiste un excelente servicio de nuestro equipo. Seguiremos esforzándonos para ayudar a todos nuestros clientes con la misma dedicación. ¡Esperamos verte pronto! Atentamente, El equipo de Viva Chevrolet!

September 29, 2024

No complaints, great reliable and fast service. Service advisor Carolina Cereceres is very courteous and knowledgeable and is super helpful and answers all my concerns. More

by CALINDGG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
Sep 30, 2024 -

Viva Chevrolet responded

Thank you for your fantastic review, Calin! We’re delighted to hear you had a great experience with our team, especially with Carolina. Her courteous and knowledgeable service is exactly what we strive for. If you need anything else in the future, don’t hesitate to reach out. We appreciate your support! Best regards, Jose Jimenez

September 27, 2024

All my services have been great only thing that can be better is the wait time but it is understandable due to how much work they have. More

by NEZEPEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexander Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Canchola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Sigala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emir Atayde
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mauricio Bugarin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Osvaldo Olivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Great service from Carolina from the maintenance office.
Sep 27, 2024 -

Viva Chevrolet responded

Thank you for your kind words and for the 5-star rating! We’re glad to hear you’ve had great experiences with our services. We appreciate your understanding regarding wait times, and we’re continuously working to improve our efficiency. Your feedback is invaluable to us. Looking forward to seeing you again soon! Best regards, Jose Jimenez

September 27, 2024

Has had my truck for over 30 days provided me a rental CAR for only 10 days and refused to provide me any other vehicle. More

by Nfernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesus Aldarete
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Quintana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Estrada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Quinones
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 27, 2024

Every question I asked was answered in a timely manner and all services were done to satisfaction. More

by CAESARLOPEZ1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina
Sep 30, 2024 -

Viva Chevrolet responded

Thank you, Caesar! We’re so glad to hear that all your questions were answered promptly and that you were satisfied with our services. Your feedback is greatly appreciated! If you need anything else, feel free to reach out. We look forward to serving you again! Best regards, Jose Jimenez

September 26, 2024

Carolina in the service department has always been a pleasure to deal with. She ensures that we are notified about our vehicles while they are getting repaired. She is the reason why we keep taking our More

by KENNETH.BROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
Sep 26, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review, Kenneth! We're thrilled to hear that Carolina has made such a positive impact on your experience in our service department. We appreciate your loyalty to Viva and are always here to ensure your vehicles receive the best care. If you need anything else, don’t hesitate to reach out! Best Regards, Jose Jimenez

September 24, 2024

Excellent management excellent company overall I will recommend this company to Family, friends, and everybody More

by PRO.AUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Aldarete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Your recommendation means the world to us, and we’re grateful for your support. If you ever need anything in the future, don’t hesitate to reach out! Best regards, Jose Jimenez

September 20, 2024

Great services! Christian was very helpful didn’t have to wait there. Really professional customer service. More

by MARY-G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
Sep 23, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, Mary! We're thrilled to hear that Christian provided such helpful and professional service. Your feedback means a lot to us, and we appreciate the 5-star review! If you need anything else, feel free to reach out.

September 16, 2024

I haven’t delt with the sales department , however, I deal with the service department frequently and Carolina is always excellent. This time I had an appointment on Saturday but I decided to drop off my More

by JOEGARCIA8801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina careered in service.
Sep 19, 2024 -

Viva Chevrolet responded

Hi Joe, Thank you for the fantastic 5-star review! We’re thrilled to hear that Carolina consistently provides excellent service. It’s great to know that she was able to accommodate your state inspection on the spot. We appreciate your trust in our service department and look forward to assisting you again in the future! Best, Jose Jimenez

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