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Viva Chevrolet - Service Center

El Paso, TX

4.4
84 Reviews

84 Reviews of Viva Chevrolet - Service Center

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October 24, 2024

When dealing with dealerships it can be a headache getting a new vehicle. That was not the case when me and my wife bought our new Traverse Z71 More

by skyler8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
CHRIS
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Oct 28, 2024 -

Viva Chevrolet responded

Thank you so much for your fantastic review, Skyler! We're thrilled to hear that you and your wife had such a smooth experience purchasing your new Traverse Z71. Our goal is to make the process as hassle-free as possible, and it's wonderful to know we hit the mark for you. Enjoy your new vehicle, and don't hesitate to reach out if you need anything in the future!

October 22, 2024

This is the second vehicle I bought from Viva Chevy. The staff is always so welcoming and professional. Antonio was very attentive and kept an open line of communication with me. Viva Chevy is my prefer More

by ASHLEYSANDERS0206
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Robles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 24, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review, Ashley! We're thrilled to hear that you chose Viva Chevy for your second vehicle purchase. It's great to know that Antonio provided you with attentive service and kept communication open throughout the process. We truly appreciate your loyalty and look forward to serving you again in the future! Safe travels in your new vehicle!

October 17, 2024

I feel this dealership needs a better way of assisting people with other transportation while they’re vehicle is in the shop. More

by MG0485872
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
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Oct 19, 2024 -

Viva Chevrolet responded

Hello! Thanks for your review! We appreciate your input about transportation options while your vehicle is in the shop. We’re always looking to improve, and I’ll pass your suggestion along to the team. If you have any other thoughts or need assistance, feel free to reach out. We hope to serve you better next time! Best, Jose Jimenez Viva Chevy

October 15, 2024

Good and professional service, I like to take my vehicle to service with you, sometimes the mechanic don't leave oil marks on the body of my truck 😀. More

by CSAN79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Arvizu
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October 14, 2024

Service very efficient with my time completely satisfied, will recommend to everyone thank you guys More

by RAYMONDRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan services department
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Oct 15, 2024 -

Viva Chevrolet responded

Thank you so much for your kind words, Raymond! We're thrilled to hear that you had a positive experience with us. Your satisfaction means the world to us, and we truly appreciate your recommendation. If you need anything else, don’t hesitate to reach out!

October 12, 2024

You said I needed all these services but when I said check my history because I always take my car to viva Chevrolet. I didn't need half of them so if I hadn't said anything you would have ripped me off More

by RJCJWMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department one star
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Oct 12, 2024 -

Viva Chevrolet responded

Hello! Thank you for your feedback. I’m really sorry to hear about your experience and understand your frustration. Our goal is always to provide transparent and necessary services, and it sounds like we missed the mark this time. I appreciate you bringing this to our attention, and I hope you’ll consider giving us another chance in the future. If you have any further concerns, please don’t hesitate to reach out directly. Wishing you safe travels, Jose Jimenez BDC Manager jose_jimenez@vivaautogroup.com Viva Chevrolet

October 11, 2024

Very professional on his part. He explained everything that needed to be explained and took the time to be patient with me. More

by BUDDYSHADOW19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Viva Chevrolet responded

Thank you so much for your kind words, Buddyshadow19! We're thrilled to hear that you had a positive experience. Our team strives to provide clear explanations and exceptional service, so it's wonderful to know that it made a difference for you. If you have any more questions or need assistance in the future, don’t hesitate to reach out!

October 10, 2024

Excellent customer service. Great service recommended., Repairs done without extra time waiting . Easy in and out experience. More

by LAZCANO.ADOLFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Portillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Viva Chevrolet responded

Dear Adolfo, Thank you for the wonderful review! We’re thrilled to hear that you had an excellent experience with our customer service and that your repairs were completed efficiently. Providing a smooth and hassle-free process is what we strive for. We appreciate your recommendation and look forward to serving you again in the future! Best, Jose Jimenez

October 09, 2024

Didn’t have an appointment but Chris said no problem I was in and out! More

by JACQUESEGURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in Service
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Oct 10, 2024 -

Viva Chevrolet responded

Dear Jacque, Thank you for your fantastic review! We're thrilled to hear that Chris was able to assist you promptly, even without an appointment. Providing excellent service is our top priority, and it’s great to know we could meet your needs efficiently. We appreciate your support and look forward to seeing you again soon! Best, Jose Jimenez

October 09, 2024

Super friendly, answered all questions. Comfortable waiting area. Will be back again in the future. More

by ROMMELMONTEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor
Report | Print
Oct 10, 2024 -

Viva Chevrolet responded

Dear Rommel, Thank you so much for your kind words! We're delighted to hear that you had a positive experience with our team and enjoyed our waiting area. It’s always our goal to provide friendly and informative service. We look forward to welcoming you back in the future! Best regards, Jose Jimenez

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