Viva Chevrolet - Service Center

Excellent Customer Service . By Juan Auto Service Job has done excellent . Always it’s great to take are trucks for Service on Viva Chevrolet Thank You Juan for let us feel so By Juan Auto Service Job has done excellent . Always it’s great to take are trucks for Service on Viva Chevrolet Thank You Juan for let us feel so trusted with you guys . More

Excellent customer service, very proficient. Maintenance also took care of the issue with speed and efficiency. Maintenance also took care of the issue with speed and efficiency. More

Jazel was great in showing me the trucks. She was easy to speak with and was courteous. When I chose one I liked, it took her quite a long time to get what I wanted in price, due to her havin She was easy to speak with and was courteous. When I chose one I liked, it took her quite a long time to get what I wanted in price, due to her having to go back to her manager (which is what all dealerships salesmen do). They are never given the opportunity to approve much with their managers! The manager took my keys and was going to check my 2017 Silverado to see how much they would give me for it, but they never even mentioned my truck again. Maybe that was a good thing, as Carvana offered me $24,000. It took about 4.5 hours to get my new truck and leave! I went for my wife to help drive the new truck home as they said I could bring it back the next day to clean it. I returned the next day and it took 4 hours!! They failed to glue down a loose rubber piece to the bed cover, so I returned again for that to be taken care of. That took 15 minutes. Jazel's numbers she had shown me did not match the final figures with the finance person, so I asked him to correct them. I noticed the number used from the odometer was different from what was shown on the contract. I am sure they used the fuel amount mileage figure as the incorrect number. More

I came in for an appointment for which I was told that my oil change and recall on my radio would be handled. I was there for 5 hours. The next day I received two emails. One saying my radio still needed to oil change and recall on my radio would be handled. I was there for 5 hours. The next day I received two emails. One saying my radio still needed to be fixed and that I missed my appointment. I know the radio isn’t fixed as it is still messing up. My time is just as important as yours. I live two hour away and have to buy gas and drive there for maintenance to keep my vehicle warranty good. More