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Viva Chevrolet

El Paso, TX

4.4
125 Reviews
Customer Service. Community. Commitment. Legacy This is what has been driving the Viva Chevrolet since 1985. Over the years, we’ve sold many makes and models and continue to grow in El Paso and Las Cruces. We’ve met and helped generations of families with their transportation needs in mind. Our family of entrepreneurs has been providing thousands of jobs in our community for more than 150 years. Our Viva dealerships feature state-of-the-art facilities with trained and certified sales associates and technicians, service advisors and parts personnel ready to help answer all your questions. Whether you’re looking for a new or used car, sell your current vehicle, secure auto financing, service your car or add a cool accessory, let the Viva Chevrolet family of dealerships be your only choice. We’re ready to meet your transportation needs. At the Viva Chevrolet we believe that being a part of the community is more than just getting you into a new or used vehicle, it is about investing in the education and health of our associates and customer families. Our team is involved with the Stand with Estela Fund that donates mammograms, flu and COVID vaccines. The Viva Chevrolet believes that an educated and healthy community is a prosperous community to raise a family in. Servicio al Cliente. Comunidad. Compromiso. Legado. Este ha sido el enfoque de Viva Chevrolet desde 1985. A traves de los años, hemos vendido un sin numero de marcas y modelos en El Paso y Las Cruces y hemos ayudado a generaciones de familias encontrar el vehículo mas adecuado a sus necesidades. Nuestra familia ha proporcionado miles de trabajos en nuestra comunidad por mas de 150 años. Nuestras automotrices ofrecen lo ultimo con asociados de ventas y técnicos amables, altamente capacitados y listos para contestar todas sus preguntas. Si esta buscando comprar un vehiculo nuevo o usado, vender su vehículo, obtener financiamiento, o agregar una pieza nueva a su vehículo, permita que la familia de automotrices Viva Chevrolet sea su única opción.
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5915 Montana Ave.

El Paso, TX

79925

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Showing 125 reviews

September 26, 2024

Carolina in the service department has always been a pleasure to deal with. She ensures that we are notified about our vehicles while they are getting repaired. She is the reason why we keep taking our More

by KENNETH.BROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina Cereceres
Sep 26, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review, Kenneth! We're thrilled to hear that Carolina has made such a positive impact on your experience in our service department. We appreciate your loyalty to Viva and are always here to ensure your vehicles receive the best care. If you need anything else, don’t hesitate to reach out! Best Regards, Jose Jimenez

September 26, 2024

Everybody was very professional and helpful and making sure that I was getting into the vehicle that I wanted More

by SALINASJACOB180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Viva Chevrolet responded

Thank you for your fantastic review, Jacob! We’re so glad to hear that our team provided you with professional and helpful service in finding the perfect vehicle. Your satisfaction is our top priority, and we’re here for you anytime you need assistance. Enjoy your new ride! Best Regards, Jose Jimenez

September 26, 2024

Very professional I’m very helpful and they were able to give me the vehicle that I wanted at a decent price More

by SALINASJACOB180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Viva Chevrolet responded

Thank you for your awesome review, Jacob! We're so glad to hear that you found our team professional and helpful, and that we could get you the vehicle you wanted at a great price. If you need anything else in the future, feel free to reach out. Enjoy your new ride! Best regards, Jose Jimenez

September 25, 2024

I purchased my vehicle on august 8th and by September 8th I had a check engine light with no call backs from the service department! Took it in the supposeably worked on it for 2 days and the hood was never More

by AMOAUGUST.AG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ruben Sigala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, and I'm truly sorry to hear about the issues you've faced with your vehicle and our service department. We strive for high-quality customer care, and it’s clear we fell short in your case. Please know that your concerns are important to us, and we want to make this right. I would appreciate the opportunity to discuss this further and resolve the issues you’re experiencing. Please reach out to me directly at jose_jimenez@vivaautogroup.com, and I’ll ensure you receive the attention you deserve. Thank you for your patience, and we hope to regain your trust. Best regards, Jose Jimenez

September 24, 2024

Excellent management excellent company overall I will recommend this company to Family, friends, and everybody More

by PRO.AUDIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Aldarete
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Quintana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Viva Chevrolet responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Your recommendation means the world to us, and we’re grateful for your support. If you ever need anything in the future, don’t hesitate to reach out! Best regards, Jose Jimenez

September 24, 2024

I appreciated the great service that I recieved from Raquel. She listen and helped me to find the right vehicle. They were very professional and answered every question that were asked. More

by BAL4930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alberto Estrada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raquel Canchola
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Viva Chevrolet responded

Hello! Thank you for your wonderful feedback! We're thrilled to hear that Raquel provided you with great service and helped you find the right vehicle. Our team takes pride in being professional and attentive, and it's fantastic to know that all your questions were answered. We appreciate your support and hope you enjoy your new vehicle! Best regards,

September 23, 2024

I appreciated the transparency in pricing and financing options, which made me feel confident in my decision. The attention to detail and customer care really set Viva Chevrolet apart. I left feeling excit More

by JTBUZZ92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Victor Lara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2024 -

Viva Chevrolet responded

Hello! Thank you for your fantastic review! We’re so glad to hear that you appreciated our transparency in pricing and financing options. Our team is dedicated to providing top-notch customer care, and it's rewarding to know that you felt confident and satisfied with your decision. Enjoy your new vehicle, and thank you for recommending us to others! If you need anything in the future, we’re here to help. Best regards, Jose Jimenez

September 20, 2024

Great services! Christian was very helpful didn’t have to wait there. Really professional customer service. More

by MARY-G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Tovar
Sep 23, 2024 -

Viva Chevrolet responded

Thank you for sharing your experience, Mary! We're thrilled to hear that Christian provided such helpful and professional service. Your feedback means a lot to us, and we appreciate the 5-star review! If you need anything else, feel free to reach out.

September 16, 2024

I haven’t delt with the sales department , however, I deal with the service department frequently and Carolina is always excellent. This time I had an appointment on Saturday but I decided to drop off my More

by JOEGARCIA8801
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolina careered in service.
Sep 19, 2024 -

Viva Chevrolet responded

Hi Joe, Thank you for the fantastic 5-star review! We’re thrilled to hear that Carolina consistently provides excellent service. It’s great to know that she was able to accommodate your state inspection on the spot. We appreciate your trust in our service department and look forward to assisting you again in the future! Best, Jose Jimenez

September 12, 2024

Way too long of a wait for an oil change and tire rotation appointment. Service was good. I’m not confident that there is a clear picture of costs based on what is shown in the app vs in person. More

by Fred.janoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan
Sep 19, 2024 -

Viva Chevrolet responded

Hi Fred, Thank you for your feedback. We apologize for the long wait time during your oil change and tire rotation appointment. We’re glad to hear that you found the service good, but we understand your concerns about the clarity of costs. Your input is invaluable, and we’ll work on improving this aspect of our service. If you’d like to discuss this further, please reach out to me directly at jose_jimenez@vivaautogroup.com. Thank you for your understanding! Best, Jose Jimenez

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