Viva Chevrolet

our experience with the whole sales team was ridiculous. we purchased a car from them only to have them call and harass our reference contacts about returning it about a month later, turned out the sales ma we purchased a car from them only to have them call and harass our reference contacts about returning it about a month later, turned out the sales manager lied to the bank about our information knowingly and told us it would be OK, then the dealership did not turn in the correct info for the car so our deal got "kicked back". After talking to Robert about this, his employees continued to harass our reference contacts and when we brought this to his attention he didn't seem interested in fixing the problem. so we returned the car just to find out that they already went ahead and bought our trade in and basically refused to let us keep it saying we had to buy it back. my husband is active duty military and works really hard and i am completely horrified that a business can treat a man in uniform this badly. More

I took my truck in two times to this dealership to have work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't recei work done it and it was the same negative experience each time. They promise to contact you to update you on your vehicle's status but I didn't receive one call. When I would call no one ever picked up the phone. I was told my car would be looked at and a call back would be made to me regarding the next steps but no looks at the car and no phone call from Ralph regarding the status. No one ever seems to know what's going on and although they order their apologies that seems to be all they are good at. I do not recommend this place for any reason. More

bought a car that gave in about nine months after it was purchased. Manager Robert reffused to validate warranty and fix the vehicle. gave us one price then a week later uped the price about one hundred dol purchased. Manager Robert reffused to validate warranty and fix the vehicle. gave us one price then a week later uped the price about one hundred dollars more. My overall expierince was horrible i do not recomend this delearship to anyone i know. More

My husband and I went to Viva Chevrolet to look at used cars as we were in the market for a Honda Fit. Due to the earthquake in Japan these seem to be hard to find so even though we had wanted to buy new cars as we were in the market for a Honda Fit. Due to the earthquake in Japan these seem to be hard to find so even though we had wanted to buy new we decided to look into buying one used. When we arrived at Viva Chevrolet we had a nice salesman help us and he looked to see if there were any Honda Fits at any of the other Viva dealerships and there were so he promptly took us there to look and instead we found a nice used toyota we really liked that had great cosumer reviews and we decided to buy it. It was late when we did the deal and we were told the other Viva dealership the car we bought came from had the spare key and we would have to come back to get it Monday, we bought the car Friday night. So three days later we came back to get the key and found that no effort was made to obtain the spare key. Our salesman proceeded to call the sister dealership to look into getting the spare for us and found that there was in fact no spare for the car. Our salesman told us he would look into it and go to the sister dealership himself to see if the spare was misplaced and call us the next day (Tuesday). We weren't interested in waiting any longer, as we already had waited three days, so we went to their sister dealership to have someone look for it. While at Viva Dodge (their sister dealership) we were mistreated and spoke over by the gentleman in customer service and had no resolution. Upon going back to Viva Chevrolet to resolve the issue that day we were given the run around by the sales manager, Robert Herrera, whom we waited a half hour to talk to and talked to for another half hour before he agreed to have another key made. This was fine, however, our salesman told us we would have the car and the key by the end of the day this was at 12:30 in the afternoon. At 5:17 pm the salesman called back telling us the car and key wouldn't be ready until Tuesday morning. The salesman also informed us the manager waited around until 4:30pm to do anything, at which point a key wasn't able to be cut at a Toyota dealership (the maker of our new used car). Conveniently enough the salesman got off work at 5 pm. Our experience was extremely unprofessional, there was no care put into their customer service. We are making a complaint about this dealer to their general manager. It shouldn't take 4 days to get a key we were promised to have. We waited around for a day to be told we wouldn't have our car back for another day. The manager was dishonest and lazy and we will never buy from this dealer again or any other Viva dealer. More

I just purchased my first new car here at Viva Chevrolet. I did not start here. I first tried Rudolph Chevrolet. I waited outside for a while and absolutely nobody came out to help us. My family and I were I did not start here. I first tried Rudolph Chevrolet. I waited outside for a while and absolutely nobody came out to help us. My family and I were just left to ourselves. When I made my way to Viva it was a total 180. The treatment we received was great. They helped us right away and I got the Silverado I wanted. I also got a $5,000 discount which was GREAT! Way to go Viva... Too bad for Rudolph. I just wish the supervisor spoke better English. He was hard to understand. More