Viva Chevrolet

My Experience at Viva was great this is a very great company. the cars are beautiful and I really liked the time and effort that they put into helping me get the right car for myself this is a very great company. the cars are beautiful and I really liked the time and effort that they put into helping me get the right car for myself. I loved how they explained what my car does in perfect description. More

Good truck I love my Chevrolet Silverado 4 wheel drive High Country 2016, excellent customer service, Luis Cabrera is very helpful,I will recommend him, thank yo I love my Chevrolet Silverado 4 wheel drive High Country 2016, excellent customer service, Luis Cabrera is very helpful,I will recommend him, thank you viva Chevrolet!!!!! More

Excellent, A+++ service Viva Chevrolet Montana I purchased a truck about nine months ago from Jesus Alderete. I have bought many cars in the past but for the first time I received service without I purchased a truck about nine months ago from Jesus Alderete. I have bought many cars in the past but for the first time I received service without being pressured to buy. Jesus was patient and listened to my needs for a new truck and was able to offer different options within my budget. Jesus is a candid and reliable professional. I was so glad with the purchase that I bought a suburban for my wife a few months ago. Now I know who to look for in my next purchase. Jesus also guided us to the Finance where Manuel Beltran explained the financing options and also helped in securing a good interest rate from a local bank. The complete process was smooth and prompt, I will highly recommend Jesus Alderete and Viva Chevy team at Montana. By the way, they allowed me hit the dong!! Jose U More

Stay away from Robert Herrera I feel like this may have been a good experience over all, but the manager named Robert Herrera is the single most shadiest person I've ever dealt wit I feel like this may have been a good experience over all, but the manager named Robert Herrera is the single most shadiest person I've ever dealt with. I was warned by others not to go to Viva but against my better judgement I gave them a chance. Let's put I this way, make sure your forms are signed by ONLY YOU, because Herrera had no problem signing things in your name. Dude should be fires More

My First time buying a Car Felt very comfortable. The Sales Representative answered all my questions. Very friendly and it was fast and easy. Will be returning and recommending Felt very comfortable. The Sales Representative answered all my questions. Very friendly and it was fast and easy. Will be returning and recommending to friends and family More

Shady business practices. Bought a 2013 chevy sonic from this company around 2 months ago. I stated I was in the military and was looking for a good reliable car. I had a pre-a Bought a 2013 chevy sonic from this company around 2 months ago. I stated I was in the military and was looking for a good reliable car. I had a pre-approved loan through my bank and I was able to put down half of the total amount upfront as a down payment. Now the problem is that my pre-approved loan was around 7% interest and they offered me a loan at 6%. Being the naive and inexperienced guy I am I accepted that offer. So I bought the car thinking I recieved a good deal with 6% interest only to find out over a month later I am paying close to 17%. Sure enough I read over my car paperwork again and there it was 17% Now yes it was my fault for not reading the paperwork as thoroughly as I should of. But at the end of the day how can you trust this business? Here I am, A young soldier (with excellent credit I may add) wanting to buy his first car and I get taken advantage of like that? That is no way a reputable business should operate. Horrible company and I want Viva Chevy to know this will not be the first negative review you will be hearing from this man. More

Accommodating The representatives have always been helpful and accommodating to my schedule and needs. They have been able to get me in quickly and keep me informe The representatives have always been helpful and accommodating to my schedule and needs. They have been able to get me in quickly and keep me informed of progress. More

bought a 2015 Chevy Cruze LT Our salesman Alberto was very informative. He made sure every one of our questions were answered with a brief understanding and helped us choose the Our salesman Alberto was very informative. He made sure every one of our questions were answered with a brief understanding and helped us choose the right vehicle for us. More

Terrible Service - Expect to be used and abused!! My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do My sister took my mothers 2010 Impala in to be looked at for the steering and the shifter not unlocking. I told the service advisor (Jesse) to not do any work that was NOT covered by the extended warranty. About 1 hour later, he calls and tells me that he has already started taking the shifter apart and that I told him to do it. I again told him, I DID NOT tell him to do the work and told him he was a liar for claiming I authorized the work. In total, they took 15 days to change the power steering pump and then they left all the parts from the shifter on the floor of the passenger side of the car. When I took the car to my normal, honest mechanic, he discovered that they had left out one of the parts for the shifter during the time they had the car for the 15 days it took to repair it. So, when I returned for the part, the service manager refused to find my part and blamed the loss on my mechanic. I have used my mechanic for years and years, (Show & Go - on Dyer St in El Paso) and they are as honest as they come. They are some of the few mechanics I would definitely trust. Viva Chevrolet lost my part because they had the car for a ridiculous amount of time. More

Viva, motivated to Fail! My original intent was to Viva, motivated to Fail! My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva Viva, motivated to Fail! My original intent was to have a tow package installed on a 2011 Traverse. After calling and pricing first, we chose Viva because they were well below their competitors. It turns out its because they only quote parts prices. Asking to have a tow package installed doesn't get any gears turning in their brains. The real price was closer to $550 with labor, which was okay because it was similar to what I had researched and was around what I truely expected to pay. I let the gross pricing error slide and I gave viva the benefit of the doubt. The tow package was scheduled for a Saturday (it was a 1/2 day job). Three days later on a Monday night I finally got my car back. Service did not call to let us know, but instead allowed us to "chase" them via phone. When you finally get Ralph his famous line is "I was just going to call you." He wasn't. However, after getting it back I was pleased, briefly. That weekend I went to a friends house to get my new trailer they had stored while my vehicle was equipped with the tow package. After hooking the trailer up, the electric didn't work. I called several times and was told to bring it back. This time I took it on a Friday. After chasing Ralph down via phone and finding out he was "just going to call." We learned they would need to keep the car over night. They had gotten the tow package electric to work, but now the vehicle power wasn't working. Saturday was more of the same and we also attempted to call the service manager. We were told they would need it until Monday. Monday rolled around and my wife made several calls to the GM and service manager. Ralph finally called us back, neither manager bothered. They said they would need the car over night again. Tuesday came and still no real update. I finally stopped work to call them and said enough is enough. Remove the accessories and refund my money. What happened next was truely remarkable. The staff was finally motivated. Within 1 hour I was notified my vehicle was ready to pick up. Ralph sounded so happy to tell me. As I was driving to get it after work I go a second call. This time they wanted to know if I would make it by 6pm or if they would need to keep the cashier late. Really? I couldn't get them to call once when I was paying hundreds of dollars, but tell them you don't want to do business and they will jump thru hoops to please you? It's a technique I suppose. It's fairly obvious to me that the staff do not respect the management at the dealership. And when I see how the management neglects the customers, I can only assume that if they treat the employees the same way, it's a recipe for disaster. I can not believe that the staff are so motivated to watch their leaders fail, yet have no motivation to see the leaders succeed. It's truely a shame that they dealership has such poor leadership and in the end what you have is a bunch of unmotivated people just going to work to make money with no real desire to shine. Viva, where the management motivates the workers to Fail! More