Viti, Inc. - Service Center

Was having electrical problems with my car. They diagnosed while I waited and found the problem fast. Had me back on the road in under 3 hours total! Ashley in customer service explained ever They diagnosed while I waited and found the problem fast. Had me back on the road in under 3 hours total! Ashley in customer service explained everything and the tech did a great job. More

The service staff at Viti Mercedes are excellent! They do a fine job with routine service appointments, and this week they went above and beyond. The power steering failed on our SUV, two days bef They do a fine job with routine service appointments, and this week they went above and beyond. The power steering failed on our SUV, two days before we are scheduled to drive our child to an out-of-state college. Ray in the service dept got our car on the lift that afternoon for a diagnosis, they had the part the next morning, and returned the repaired car to us on time for our trip. Thank you! More

The Viti dealership has serviced my cars for many years - there's never been an issue with personnel or quality of work. Pricey? yes, but it's well worth it to keep my 2015 GLA 45 AMG in perfect running cond there's never been an issue with personnel or quality of work. Pricey? yes, but it's well worth it to keep my 2015 GLA 45 AMG in perfect running condition. More

I decided to switch dealerships about a year or two ago because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was ex because I needed to service my older Mercedes Benz. The other place was not very accommodating in what I needed, couldn’t fix the issue my car was experiencing, and seemed more interested in warranty work and servicing new cars. I don’t like new Mercedes…I prefer to drive the brand when it was still mostly German, AND I don’t need an iPad and all this touch screen nonsense on my dashboard!! After nearly 2 years of servicing 3 different older Mercedes with Viti I can confidently say that I’ve found the right place. My service advisor, Bud Cartin, is one of the best in the business. Very knowledgeable and helpful, especially when I need to be talked off of the ledge about a car issue haha If you’ve got an older pre-2010 Benz, I would highly recommend you going to Viti. If you’ve got a classic like my ‘73 SL, definitely go to Viti. Best in the state. More

The dreaded engine check light came on over the weekend. A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day A call Monday morning resulted in a quick appointment that week to resolve the problem. Even better was I was able to get my car back in the same day and covered under an extended warranty! Great communication from my Service Advisor Susan Cummings throughout. Pickup and drop-off drivers were great too! More

I purchased a 2020 E 450 sedan from Viti and I couldn’t be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of the be more pleased with the dealership . I’ve been in the automobile business for 40 years and know a good dealership when I see one, this is one of them I had a warranty issue, they picked up the car, solved the problem and delivered the car back to me. Everyone I’ve spoken with at the dealership from sales to service are all very professional. I highly recommend this dealership More

My service advisor Ashley provided exceptional service. She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, She provided me with the phone number of Mercedes-Benz Roadside Assistance. My vehicle was towed from Hyannis, MA to Viti Mercedes-Benz in Tiverton, RI. The dealer provided me with a loaner vehicle. My vehicle was returned back to me two days later. More

Excellent service and repair work. I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my I purchased my E350 (used) at Viti approximately 6 years ago and have been satisfied with the service. My service advisor keeps me informed while my car is in the shop and I appreciate and need the loaner the provide. More

Excellent work and service as always. A loaner was made available for two days which was a big help. A loaner was made available for two days which was a big help. More

Excellent dealership. Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service A Have been a customer now for about 15 years with no issues with them. Always accommodating and pleasant to deal with (sales and service). Service Adviser Susan M. has been great - thorough explanations of any needed work and costs. More