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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
604 Reviews

604 Reviews of Bob Johnson Nissan - Service Center

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October 07, 2023

Taking my vehicle to this dealership was the worst decision of my life. I deeply regret it and will never return to Vision Nissan Greece again. More

by HANNAH.ZEKE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Clay
Report | Print
Oct 09, 2023 -

Vision Nissan Greece responded

We sincerely apologize for your most recent experience and greatly appreciate your feedback. Please feel free to reach out at your earliest convenience. Thank you. John Clay General Manager Vision Nissan Greece C. 347-859-1870 jclay@visionauto.com

October 06, 2023

Took too long my appointment ended up not being booked but got email saying I had appointment and text everyone was nice More

by annmarpowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank, John Clay
Report | Print
Oct 06, 2023 -

Vision Nissan Greece responded

We appreciate your feedback and are eager to better your return experience.

October 06, 2023

Haven’t had a problem in the past as much as recently. The appt I scheduled to get my second key activated was supposed to also include a detailing but it wasn’t properly scheduled so I am having to go ba More

by Jlmorrow2218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 09, 2023 -

Vision Nissan Greece responded

We appreciate your feedback and are eager to better your return experience.

October 05, 2023

Since I've been attempting to buy a vehicle this has been the best Customer Service More

by GLUZ123T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Oct 05, 2023 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 04, 2023

Service department people are very professional and friendly. Service great. Service was done in a timely manner More

by DG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 04, 2023 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 03, 2023

Was very disappointed with service this time. Was not informed you were bought out and they didn't want to honor my son's service contract for the life of the car. With a argument they finally di More

by Kathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Clay
Report | Print
Oct 03, 2023 -

Vision Nissan Greece responded

Kathy. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com. or respond directly to this message with the requested information. We hope to hear back from you soon.

Oct 04, 2023 -

Kathy responded

Kathy Kujawa tabbykat634@gmail.com

September 30, 2023

Customer service is always top notch! From buying my car to getting it serviced. I would definitely recommend Vission Nissan in Greece. More

by RYAN.EVANS1328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe, Mike, Johnny, John Clay
Report | Print
Oct 02, 2023 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

September 30, 2023

It was a good experience. I have no complaints. Thank you vision Nissan of Greece. More

by MANNIFRAN999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Clay
Report | Print
Oct 02, 2023 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

September 28, 2023

Went in there for an oil change . Left with two maintenance lights turned on . Piece of xxxx service More

by SHERIDEILAZI585
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Clay
Report | Print
Sep 28, 2023 -

Vision Nissan Greece responded

We apologize for your recent experience. We take these matters very seriously and would appreciate the opportunity to help resolve the issue. Please call or email, at your earliest convenience. John Clay General Manager Vision Nissan Greece C. 347-859-1870 jclay@visionauto.com

September 27, 2023

Would not honor lifetime free oil change’s certificate I have and corporate never called me back. More

by Cspoto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Gould , Frank Torres
Report | Print
Sep 27, 2023 -

Cspoto responded

Will not honor free lifetime oil changes certificate because was told of new ownership. Called local corporate manager Jessica Brock at number provided and left a message and no one called me back. Will not ever go here again.

Sep 27, 2023 -

Vision Nissan Greece responded

We apologize for your recent experience and would appreciate the opportunity to speak with you. Please feel free to reach out to me directly. John Clay General Manager Vision Nissan Greece C. 347-859-1870 jclay@visionauto.com

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