Bob Johnson Nissan - Service Center

Verry slow service in the automotive service shop. Need to improve the speed. Need to improve Need to improve the speed. Need to improve More

This dealership lied to me about what was wrong with my car and told me I needed a new battery and fuse link because they were corroded. Then told me it would cost over $805. So a battery and a fuse cost a car and told me I needed a new battery and fuse link because they were corroded. Then told me it would cost over $805. So a battery and a fuse cost approximately 400 at most. It takes no more than 20 minutes and that is generous to put these 2 things in and connect them. So I am paying $400 for twenty minutes of work that any human can do. That means You're people are making $1,200 per hour. That's impressive and very unethical. Also, my battery and fuse link are perfectly fine with NO CORROSION. And that is not even the issue. It's a wire or connection problem as they should have been aware. Will not go back there again. More

This is my third lease with this dealership and have been treated well and Ryan has been very helpful in all my transactions treated well and Ryan has been very helpful in all my transactions More

Excellent service from the staff to the client. Their employees are very helpful and they help you with your questions. Their employees are very helpful and they help you with your questions. More

Oil change took way longer than it needed too. Car did not get washed either. Was there for almost two hours. Car did not get washed either. Was there for almost two hours. More

Lacked simple customer sevice skills, basically if u dont ask u get nothing. For example, telling customer where their car is after picking up the key. I assmed it was on the side but it was not and spent ti ask u get nothing. For example, telling customer where their car is after picking up the key. I assmed it was on the side but it was not and spent time walking around the parking lot to the far back. Tons of workers there but did not ask if help was needed. Didnt offer print out of needed work. Lastly, I was contacted 5 times about buying/trading in my car before i was told what was wrong with it (first text was at 10:34 am and they finally called me around 3:15 pm to tell me what the problem was). Seems like their service is only based on a sale or paying for a service. More

Professional and well prepared for a great customer experience! Had an issue with my vehicle but they resolved it quickly. experience! Had an issue with my vehicle but they resolved it quickly. More

I would rate the people in the service department great 100%., very polite and considerably ND they listen to. 100%., very polite and considerably ND they listen to. More

The service was absolutely excellent. It was very convenient to be able to drop my car off the night before and pick up my car after work. As always, everyone working was very nice and pr It was very convenient to be able to drop my car off the night before and pick up my car after work. As always, everyone working was very nice and professional More

Great service! I am in and out in an hour and a half most times. I walk into the service area and receive a friendly greeting. They even remember my name! I am in and out in an hour and a half most times. I walk into the service area and receive a friendly greeting. They even remember my name! More