Bob Johnson Nissan - Service Center

Colton and Dan very much on the ball. I well informed on work progress. Very efficient! I well informed on work progress. Very efficient! More

Adam Jean stays on top of whatever is wrong and gets the problem fixed! He is a great service manager! problem fixed! He is a great service manager! More

Excelent service. Best in Rochester. Fast, and reliable. They help me to understand all the services they performed on my vehicle. Best in Rochester. Fast, and reliable. They help me to understand all the services they performed on my vehicle. More

Had a check in on my steering wheel stiffness. They were quick and Was out in hr & half. Thank you They were quick and Was out in hr & half. Thank you More

They were able help me right away with my New York State inspection that was expiring soon inspection that was expiring soon More

Adam was great and super helpful, repair took longer than expected but that was on the leasing company not the dealership team. They were great at keeping me updated on their efforts. expected but that was on the leasing company not the dealership team. They were great at keeping me updated on their efforts. More

Good service. Great staff. 7th Nissan in 15 years. I love my Vision! Free NYS Inspection. Great staff. 7th Nissan in 15 years. I love my Vision! Free NYS Inspection. More

They are very professional and precise when they give you time they really do keep that time. I love the staff they are friendly and courteous and really care about the people that they were dealing with. I time they really do keep that time. I love the staff they are friendly and courteous and really care about the people that they were dealing with. I have bought Nissan's even when they were called by another name. The car is so reputable and I believe in the product and the people behind the product. More

The most important aspect of the process is communication during the work being done on your car. Vision Nissan's service staff keeps you informed every step of the journey. during the work being done on your car. Vision Nissan's service staff keeps you informed every step of the journey. More

During the sale I had no complaints. My salesman went above and beyond. I had my vehicle about 2 weeks before I noticed it skipping. I had a vacation scheduled for the following week so My salesman went above and beyond. I had my vehicle about 2 weeks before I noticed it skipping. I had a vacation scheduled for the following week so I took it in and was told it was a sensor issue and would be fine. Now at the end of my trip my family and I were stranded on the road for the same issue. Now I take the car back the following morning to find out a week later that the transmission was shot. Again they were cooperating and took it in. This is where it started to go wrong. I don’t hear a word from them about my vehicle status for at least a month. On top of that there is a no fault accident involving the “rental vehicle”. Now they want the rental back but will not give me a replacement because I refuse to pay the deductible for an accident that I couldn’t have prevented. More