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Bob Johnson Nissan - Service Center
Rochester, NY
551 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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551 Reviews of Bob Johnson Nissan - Service Center
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Verified Customer
May 24, 2024
Adam was great and super helpful, repair took longer than expected but that was on the leasing company not the dealership team. They were great at keeping me updated on their efforts. expected but that was on the leasing company not the dealership team. They were great at keeping me updated on their efforts. More
by alicia.k.jacobson
Employees Worked With
Adam Jean
May 24, 2024
During the sale I had no complaints. My salesman went above and beyond. I had my vehicle about 2 weeks before I noticed it skipping. I had a vacation scheduled for the following week so My salesman went above and beyond. I had my vehicle about 2 weeks before I noticed it skipping. I had a vacation scheduled for the following week so I took it in and was told it was a sensor issue and would be fine. Now at the end of my trip my family and I were stranded on the road for the same issue. Now I take the car back the following morning to find out a week later that the transmission was shot. Again they were cooperating and took it in. This is where it started to go wrong. I don’t hear a word from them about my vehicle status for at least a month. On top of that there is a no fault accident involving the “rental vehicle”. Now they want the rental back but will not give me a replacement because I refuse to pay the deductible for an accident that I couldn’t have prevented. More
by t.clancy28
Employees Worked With
Other Employees :
Adam Jean, James Wells
May 24, 2024
Good service. Great staff. 7th Nissan in 15 years. I love my Vision! Free NYS Inspection. Great staff. 7th Nissan in 15 years. I love my Vision! Free NYS Inspection. More
by Rick Salt
May 24, 2024
The most important aspect of the process is communication during the work being done on your car. Vision Nissan's service staff keeps you informed every step of the journey. during the work being done on your car. Vision Nissan's service staff keeps you informed every step of the journey. More
by MATTHEWJSPINNER
May 24, 2024
They are very professional and precise when they give you time they really do keep that time. I love the staff they are friendly and courteous and really care about the people that they were dealing with. I time they really do keep that time. I love the staff they are friendly and courteous and really care about the people that they were dealing with. I have bought Nissan's even when they were called by another name. The car is so reputable and I believe in the product and the people behind the product. More
by J245M
May 23, 2024
I always get great service from your department. Colton keeps me coming back along with the quality personnel attention. The Nissan I purchased from Vision is one of my favorite cars ever. Colton keeps me coming back along with the quality personnel attention. The Nissan I purchased from Vision is one of my favorite cars ever. More
by ogdent
Employees Worked With
Colton and Dan.
