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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
551 Reviews

551 Reviews of Bob Johnson Nissan - Service Center

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June 22, 2024

Kept me informed of status of repairs. Completed when promised. Courteous employees. I was very satisfied More

by bakboys51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2024 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 21, 2024

The customer service is the worst Ive ever dealt with. I brought my car in for them to fix the LoJack that they disconnected when I brought my car in for service. They claimed it was fixed I got home and More

by TWEAK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dylan Houghtling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean
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Jun 21, 2024 -

Vision Nissan Greece responded

"TWEAK0" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Jun 22, 2024 -

TWEAK0 responded

But the email I got to do the review for your company came in for Tweako to do the review!

June 21, 2024

It’s the dealership I always go to for my vehicles repairs, it’s ok but needs more availability for the customers More

by QUARON_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton
Report | Print
Jun 21, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to provide us with this feedback!

June 19, 2024

I was treated with courtesy and respect my issue was taken care of right away set an appointment for the next day I brought it in I ended up getting there a few minutes early they took me anyways and I More

by Haasechristine
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 19, 2024

Staff is friendly. Had a very long wait for a scheduled appt for an oil change and tire rotation More

by MCOWLEY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Mroszczak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Jean, James Wells
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

"MCOWLEY50" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 18, 2024

Scheduling the appointment was no hassle and the repair guys were courteous and knew that they were doing More

by IQUAIDN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dumka
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 18, 2024

Still not sure about checking the air in my tires because the problem gage still says needs air. But very happy with the people. More

by WAHLPATTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

June 18, 2024

They did a great job from the service writer to the tech, kept in touch with me on every move More

by johndistaffen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton and Tyler
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 18, 2024

Alonzo was great he answered all of my questions and made my car buying process go smoothly! More

by alexiscolombino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alonzo Turney
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 18, 2024

I had a great experience. Service was finished in a timely manner. Great customer service. More

by dontenniamoss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one
Report | Print
Jun 19, 2024 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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