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Bob Johnson Nissan - Service Center

Rochester, NY

4.5
605 Reviews

605 Reviews of Bob Johnson Nissan - Service Center

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April 08, 2025

Great job fixing vehicle. But the vehicle was purchased 3 weeks prior, we shouldn’t have had to be serviced so soon. I thought vehicles are checked prior to being sold. More

by MARIELACLOSURE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dumka in sales
Apr 09, 2025 -

Vision Nissan Greece responded

We appreciate your feedback and are eager to better your return experience.

April 07, 2025

Everyone was very friendly and thorough. Facility was neat and clean. Service was completed in a timely manner. More

by cjw4825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don’t know her name but was very pleasant.
Apr 08, 2025 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 07, 2025

The entire process was fast and efficient. No complaints at all.Had a Ny State auto inspection and tire rotation done. More

by CHEETAH66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Wiggins
Apr 08, 2025 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 06, 2025

Well done in a timely manner. I would definitely recommend to anyone for any repairs More

by jhimes98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Apr 08, 2025 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 02, 2025

I was happy with the service. The workers did a very good job. Thank you. More

by Carmine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Wiggins
Apr 02, 2025 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 02, 2025

It was the longest wait time I ever had getting an oil change and also they put an air filter in that I did not ask for they didn't come and talk to me about putting the air filter in usually I'll be aske More

by DAVID.PHELPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't have a name
Apr 02, 2025 -

Vision Nissan Greece responded

We value and appreciate your business, David. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 30, 2025

Two hour wait even after I made an appointment a week in advance and then they were not aware of the 2 free oil changes and 4 tire rotations I was given as part of my car buying process there last summer. More

by mdonlon29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Apr 01, 2025 -

Vision Nissan Greece responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYGN@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

More
March 29, 2025

Good service, friendly atmosphere,but I was put off by the fact there aren’t any complementary oil changes More

by DAWNDRU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Houghtling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregory Hunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 29, 2025

I had a major engine failure. Which was repaired under warranty. And due to a thorough inspection of the vehicle, they found an unrelated problem, which was also prepared on warra More

by Going Rogue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregory Hunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Vision Nissan Greece responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

March 29, 2025

Ihad no problem making an appointment and the work need was done in a timely fashion. More

by antonioiati
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Apr 01, 2025 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

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