Vision Nissan Greece
Rochester, NY
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Words cannot express how happy we are with Our experience Our Salesman Robert Corter was FANTASTIC. No Pressure. He listened to our every word with kindness, and compassion. Robert extended every courtesy th Our Salesman Robert Corter was FANTASTIC. No Pressure. He listened to our every word with kindness, and compassion. Robert extended every courtesy that one would expect. His Manager Josh ( again No Pressure ) helped Robert get us, on Dec. 1st 2014, the 2011 Nissan Rogue we had our eye on. Hip,Hip, Hooray !!! PS They're financing got me a hole point less than the bank I've been with for 30+ years. Oh yeah. More
Very good people to do bussness with The sellmen are very nice to deal with like doing bussness there I got the deal that was told to me and promised no hassle very good dealership The sellmen are very nice to deal with like doing bussness there I got the deal that was told to me and promised no hassle very good dealership More
this dealer does not care after your purchase i searched a hundred mile radius for a specific car that I wanted. I wanted a black chevy impala with leather heated seats, and bob Johnson Nissan was i searched a hundred mile radius for a specific car that I wanted. I wanted a black chevy impala with leather heated seats, and bob Johnson Nissan was the only dealership that had it. so I drove the 50 miles there knowing which car I wanted, at a good price. I purchased the car no issues there, but I was promised an extra key for the car as they said they only had one and they always provide 2 keys with the cars they sell. I was told they would order the key from their chevy store and mail it out to me so I didn't have to drive back up there. I waited 2 weeks and nothing came in the mail. I called my salesman and he was not available on 3 different times over 5 day period, not a single call back. the next phone call I asked for the sales manager after waiting on hold for 10 minutes I get a voicemail and left a message about my issue, still no return phone call. I just called again because I had not gotten my registration in the mail either and the 45 day temporary expired, this time I was transferred to the title clerk. I spoke with her and she said she had it right there and would mail it right out. so I get the registration in the mail and I see the date that they processed it with the motor vehicle and to my surprise they did it 4 days after my purchase, so that means it was sitting right there at there dealership for over 40 days....what a way to do business. I am so fed up with this place I don't even care about the extra key, I will get one on my own. I would not recommend this dealer to anyone just for the service after the sale practices they have.......... More
Don't know how to treat customer after sale Bought a KIA had tire issues driving on way home took it back was told by GM it was just tire road noise finally after going over his head had two new Bought a KIA had tire issues driving on way home took it back was told by GM it was just tire road noise finally after going over his head had two new tires put on and it solved the road noise problem will never go back to this dealership again I have purchased many vehicles in my life and have never been treated like this GM treated me just awful customer service after the sale, just awful. Never,never again. More
shady people working there . i own an 2013 altima pearl white and have had some issues with the clear coat peeling along with rust under the back up cameraand I was told that i i own an 2013 altima pearl white and have had some issues with the clear coat peeling along with rust under the back up cameraand I was told that i could not get it fixed under warrenty that i had to wait for recall so i called nissan consumer affairs a joke thereand they too were unable to help i wish now i had kept my gm at least when i had an issues they were more then willing to keep the consumer happyNissan you suck and your cars suck and as far as your customer service you all need to take some classes on it including your new manager that has the personality of a mute! More
We needed an SUV to tow our boat. I thought we were quite clear about our needs/wants. We were sold a 2011 Ford Escape. When we tried to take our boat out of the water, the front passenger side tire s quite clear about our needs/wants. We were sold a 2011 Ford Escape. When we tried to take our boat out of the water, the front passenger side tire spun and smoked, but the boat had to stay in the water. They had sold us a 2WD vehicle. The next person we dealt with promised to make things right. If we could give him a week, he would produce a selection of equal-value vehicles for us to choose from. Well, he came up with one. By this time, we were so tired of Ideal Nissan's empty promises and unreturned phone calls that we took the 2009 Ford Escape. At least it was able to pull our boat out of the water. Now, we are dealing with more unreturned calls. They promised to make arrangements to have the crack in the windshield repaired, and to check into where the second key to the vehicle was. Those 2 issues have yet to be addressed/resolved. More
I WAS VERY PLEASED WITH THE CUSTOMER SERVICE I RECEIVED FROM IDEAL NISSAN. ESPECIALLY BY DUMKA VIATOR, VERY FRIENDLY, TOOK HIS TIME TO REALLY HELP ME UNDERSTANDING MY PURCHASE, ANSWERED ALL MY QUESTIONS, FROM IDEAL NISSAN. ESPECIALLY BY DUMKA VIATOR, VERY FRIENDLY, TOOK HIS TIME TO REALLY HELP ME UNDERSTANDING MY PURCHASE, ANSWERED ALL MY QUESTIONS, A CARING PERSON WHO LISTENS AND UNDERSTANDS A PERSONS NEEDS. OVERALL DUMKA VIATOR WAS EXCELLENT!!!!!!! I AM VERY PLEASED WITH MY 2013 NISSAN SENTRA PURCHASE. THANK YOU SO VERY MUCH DUMKA!!!!!!! More
I visited this dealership looking for a pre-owned, low mileage SUV. We found a vehicle & was being assisted by a salesman named Alex who fits the typical car salesmen image. He was not knowledgable about mileage SUV. We found a vehicle & was being assisted by a salesman named Alex who fits the typical car salesmen image. He was not knowledgable about the vehicle & we caught him many times misrepresting the vehicle. Long story short we ran out of time & did not have our trade in with us that day on a Sunday. We set up an appointment for the following Wednesday but Alex later cancelled & asked us to come in on Saturday as he was not working that day. We showed up as planned on Saturday & Alex started to process our trade in information & never failed to mention they sold our vehicle earlier that morning. We did not receive any call & Alex communicated it was delivered this morning when in reality it was sitting outside in the dealership parking lot. He went on to say they have the same vehicle that was just received in which was not the case. My overall experience was horrible & I would not trust this dealership. I've shared my experience with others & they have stated they stay away from this dealership & go to Webster instead. My only advise - not to be trusted! More
My sales experience was great and my salesman Tramayne Watson was awesome. It was great! I will definitely recommend him and the ideal Nissan dealership Watson was awesome. It was great! I will definitely recommend him and the ideal Nissan dealership More
I PURCHASED I 2013 NISSAN SENTRA IN 02/01/13 BY 05/10/13 HAD IT IN THE SHOP THREE TIMES FOR A VIBRATION WHILE IDLE IN THE PASSENGER SIDE SEAT. AFTER FIRST SERVICE I PICKED UP THE CAR ONLY TO FIND OUT PROBLE HAD IT IN THE SHOP THREE TIMES FOR A VIBRATION WHILE IDLE IN THE PASSENGER SIDE SEAT. AFTER FIRST SERVICE I PICKED UP THE CAR ONLY TO FIND OUT PROBLEM WAS NOT FIXED CALLED THEM BACK AND I WAS TOLD THEY TURNED DOWN THE IDLE AND HOPED THAT IT WOULD TAKE CARE OF THE PROBLEM. BROUGHT BACK A SECOND TIME SERVICE CALLED AND SAID CAR WAS READY BUT WHEN I GOT THERE THEY TOLD ME THEY DID NOT KNOW WHAT THE PROBLEM WAS BECAUSE MY CAR WAS TOO NEW!!! I BROUGHT THE CAR BACK AGAIN AND LEFT OVER THE WEEKEND ONLY TO GET THE SAME ANSWER AS WE DO NOT KNOW HOW TO FIX THE PROBLEM,BUT TOLD ME I SHOULD CALL NISSAN AND FILE A COMPLAINT AND IF THEY GET ENOUGH COMPLAINT MAYBE THEY WILL LOOK INTO THIS PROBLEM AND I CAN BRING MY CAR BACK AGAIN AND THEY CAN POSSIABLY FIX IT AT THAT TIME. SO NOW I WENT TO DAN SOSA THEIR SALES MANAGER TO SEE IF THEY WOULD TAKE THE CAR BACK AND I WOULD TAKE ANOTHER CAR BUT HE TOLD ME THAT HE WOULD TAKE THE CAR BACK BUT I WOULD HAVE TO ROLL OVER 5,000 TO THE NEW CAR B/S HE SAID THAT THE PROBLEM WAS WITH NISSAN BECAUSE THEY DON'T MAKE THE CARS THEY ONLY SELL. SO MY ADVISE IS IF LOOKING TO BUY A NISSAN DO NOT GO TO IDEAL NISSAN More