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Vision Nissan Greece

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.5
823 Reviews
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4000 W Ridge Rd

Rochester, NY

14626

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Showing 823 reviews

March 15, 2024

Horrible customer service. Getting the run around. Sales person does not respond to texts. General manger does not return calls. In addition to being not clearly explaining More

by m
Recommend Dealer
No
Employees Worked With
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Cardone
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Mar 15, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your car buying process. Upon reviewing your concerns, we'd like to address each point raised in your review: Communication with Salesperson and General Manager: We regret to hear that you felt the communication was lacking. Our team strives to provide prompt and attentive service to all our customers. We will investigate the matter further to ensure that such lapses in communication do not recur in the future. Keyless Entry: Our records indicate that you test drove the vehicle in question during daylight hours, as indicated by the transition to daylight savings time. Additionally, the walk-around inspection was conducted in a well-lit parking lot. At no point during these interactions was there mention of a desire for keyless entry. Our sales team is trained to discuss features thoroughly with customers, and we regret any misunderstanding that may have occurred regarding this feature. Scratch on Front End: We apologize for any oversight regarding the scratch on the front end of the vehicle. Our vehicles undergo thorough inspections before delivery, and it is regrettable that this issue was not identified prior to your taking delivery. We encourage customers to inspect their vehicles thoroughly upon delivery, and we apologize for any inconvenience this oversight may have caused. We take customer feedback seriously and use it as an opportunity to improve our services. Your experience falls short of the standards we aim to achieve, and we are committed to taking corrective measures to ensure a more positive experience for our customers moving forward. If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

Mar 15, 2024 -

m responded

We clearly told the sales person, the main reason we were trading in our truck was because we wanted keyless entry. In addition, the webpage listed that as a feature. However, I am not surprised there is no responsibility being taken on your part. It is very evident that making the sale is more important than customer satisfaction.

Mar 15, 2024 -

Vision Nissan Greece responded

Thank you for providing further clarification regarding your experience. We understand your frustration and would like to address your concerns in more detail. We sincerely apologize if there was any miscommunication regarding the keyless entry feature during your purchasing process. We strive to ensure that our customers are well-informed about the features of the vehicles they are interested in, and we regret any misunderstanding that may have occurred. Upon reviewing your feedback, we acknowledge that the webpage does indeed specify "remote keyless entry" as a feature. We apologize if there was any discrepancy between your expectations and the vehicle's actual features. Our intention is always to provide accurate and transparent information to our customers. Regarding your statement that you clearly communicated to the salesperson your desire for keyless entry, we take your feedback seriously. Our team is committed to understanding and addressing the needs and preferences of our customers. We will review our internal communication processes to ensure that such customer preferences are effectively communicated and prioritized during the sales process. Customer satisfaction is of paramount importance to us, and we regret any perception that making the sale takes precedence over customer happiness. We value your feedback and will use it as an opportunity to improve our processes and better meet the expectations of our customers. If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to address your concerns and regain your trust in the future.

Mar 15, 2024 -

m responded

We have communicated all this to the dealership. We received one response stating Vince would reach out first thing in the morning. No one has called us to speak to us despite numerous messages sent.

March 14, 2024

Service department was great, they went above and beyond to ensure a great experience for customers More

by TGROPP055
Recommend Dealer
Yes
Employees Worked With
Adam Jean, Adam Jean
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Jul 08, 2024 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 12, 2024

Everything was explained to me they let me, know what my options are, was totally satisfied More

by rshephard326
Recommend Dealer
Yes
Employees Worked With
Adam Jean, Adam Jean
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Jul 08, 2024 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 11, 2024

Excellent My experience was great took a bit to get done but it's fixed ,very happy. More

by dimickjohn
Recommend Dealer
Yes
Employees Worked With
The service writer, sorry forgot his name . The seat rail was replaced. No issues great experience and chatted with the manager great guy.
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Mar 11, 2024 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 11, 2024

They didn't have a loaner and had my vehicle for days which cost me a lot of money out of pocket. More

by Allexandriakinard
Recommend Dealer
No
Employees Worked With
Adam
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Jul 08, 2024 -

Vision Nissan Greece responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 10, 2024

Dependable and timely, did what they said they would do when they said they would. More

by DJEAN4
Recommend Dealer
Yes
Employees Worked With
Adam Jean, Adam Jean
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Mar 15, 2024 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 10, 2024

Enjoyable The waiting area is nice and I don't mind waiting there while my car is worked on More

by Brandonc3591
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Colton
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Mar 15, 2024 -

Vision Nissan Greece responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 10, 2024

Extremely helpful and courteous And was able to complete the job by the next day More

by LMOULTON3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colton
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Mar 15, 2024 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 10, 2024

Routine service. No complaints The chairs in the waiting room need to be upgraded and more comfortable. More

by cathiedickes
Recommend Dealer
Yes
Employees Worked With
Idr his name
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Mar 15, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to provide us with this feedback.

March 10, 2024

In for my oil change Colton goes above and beyond to help out and explain everything he's an amazing asset to your team More

by CYNDEE9
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Colton
Report | Print
Mar 15, 2024 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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