Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Vision Nissan Greece

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.5
700 Reviews
Contact Dealership

4000 W Ridge Rd

Rochester, NY

14626

Directions

By Type

Showing 700 reviews

April 01, 2024

Hassle free, know what to expect, they know how to take care of my vehicle and me More

by lifesmess2
Recommend Dealer
Yes
Employees Worked With
Colton
Report | Print
Apr 04, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 01, 2024

Hard to get a hold of, no one ever answers the phone and messages are returned a day later or more. Had to bring car back to fix an issue that had already taken 3 weeks to finish because nobody made sure it More

by sandersbryan55
Recommend Dealer
No
Employees Worked With
Adam and Colton
Report | Print
Jul 05, 2024 -

Vision Nissan Greece responded

We value and appreciate your business, Bryan. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

March 27, 2024

Always sharp & helpful service I am so happy to do business with this service department they are super customer friendly More

by gfalletta
Recommend Dealer
Yes
Employees Worked With
Adam Jean, Adam Jean
Report | Print
Jul 05, 2024 -

Vision Nissan Greece responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 24, 2024

I was able to drop my car off and leave and com back and pick it up More

by annmarpowe
Recommend Dealer
Yes
Employees Worked With
I think Conner
Report | Print
Mar 26, 2024 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 24, 2024

Took my car in as soon as I got there. Told me 1.5 hrs but had it complete in less than an hour More

by SMARLIN424
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Mar 26, 2024 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 22, 2024

They were on top of my issue and kept me in the know. Thank you More

by TERESA1767
Recommend Dealer
Yes
Employees Worked With
Colton and Adam
Report | Print
Jul 08, 2024 -

Vision Nissan Greece responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

March 18, 2024

Salwman was friendly he didn't try to force the car on me and gave me room to look around More

by wcindy195
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Mroszczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Cardone
Report | Print
Mar 19, 2024 -

Vision Nissan Greece responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 15, 2024

Horrible customer service. Getting the run around. Sales person does not respond to texts. General manger does not return calls. In addition to being not clearly explaining More

by m
Recommend Dealer
No
Employees Worked With
Dylan Houghtling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince Cardone
Report | Print
Mar 15, 2024 -

Vision Nissan Greece responded

Thank you for taking the time to share your feedback regarding your recent experience with us. We sincerely apologize for any inconvenience or dissatisfaction you may have encountered during your car buying process. Upon reviewing your concerns, we'd like to address each point raised in your review: Communication with Salesperson and General Manager: We regret to hear that you felt the communication was lacking. Our team strives to provide prompt and attentive service to all our customers. We will investigate the matter further to ensure that such lapses in communication do not recur in the future. Keyless Entry: Our records indicate that you test drove the vehicle in question during daylight hours, as indicated by the transition to daylight savings time. Additionally, the walk-around inspection was conducted in a well-lit parking lot. At no point during these interactions was there mention of a desire for keyless entry. Our sales team is trained to discuss features thoroughly with customers, and we regret any misunderstanding that may have occurred regarding this feature. Scratch on Front End: We apologize for any oversight regarding the scratch on the front end of the vehicle. Our vehicles undergo thorough inspections before delivery, and it is regrettable that this issue was not identified prior to your taking delivery. We encourage customers to inspect their vehicles thoroughly upon delivery, and we apologize for any inconvenience this oversight may have caused. We take customer feedback seriously and use it as an opportunity to improve our services. Your experience falls short of the standards we aim to achieve, and we are committed to taking corrective measures to ensure a more positive experience for our customers moving forward. If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future.

Mar 15, 2024 -

m responded

We clearly told the sales person, the main reason we were trading in our truck was because we wanted keyless entry. In addition, the webpage listed that as a feature. However, I am not surprised there is no responsibility being taken on your part. It is very evident that making the sale is more important than customer satisfaction.

Mar 15, 2024 -

Vision Nissan Greece responded

Thank you for providing further clarification regarding your experience. We understand your frustration and would like to address your concerns in more detail. We sincerely apologize if there was any miscommunication regarding the keyless entry feature during your purchasing process. We strive to ensure that our customers are well-informed about the features of the vehicles they are interested in, and we regret any misunderstanding that may have occurred. Upon reviewing your feedback, we acknowledge that the webpage does indeed specify "remote keyless entry" as a feature. We apologize if there was any discrepancy between your expectations and the vehicle's actual features. Our intention is always to provide accurate and transparent information to our customers. Regarding your statement that you clearly communicated to the salesperson your desire for keyless entry, we take your feedback seriously. Our team is committed to understanding and addressing the needs and preferences of our customers. We will review our internal communication processes to ensure that such customer preferences are effectively communicated and prioritized during the sales process. Customer satisfaction is of paramount importance to us, and we regret any perception that making the sale takes precedence over customer happiness. We value your feedback and will use it as an opportunity to improve our processes and better meet the expectations of our customers. If there are any further concerns or if you would like to discuss your experience in more detail, please do not hesitate to reach out to us directly. We appreciate your business and hope to have the opportunity to address your concerns and regain your trust in the future.

Mar 15, 2024 -

m responded

We have communicated all this to the dealership. We received one response stating Vince would reach out first thing in the morning. No one has called us to speak to us despite numerous messages sent.

March 14, 2024

Service department was great, they went above and beyond to ensure a great experience for customers More

by TGROPP055
Recommend Dealer
Yes
Employees Worked With
Adam Jean, Adam Jean
Report | Print
Jul 08, 2024 -

Vision Nissan Greece responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 12, 2024

Everything was explained to me they let me, know what my options are, was totally satisfied More

by rshephard326
Recommend Dealer
Yes
Employees Worked With
Adam Jean, Adam Jean
Report | Print
Jul 08, 2024 -

Vision Nissan Greece responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

1
...
43
44
45
...
70