Vision Kia Of Canandaigua  - Service Center

My 2022 KIA EV6 GT was in their shop for 33 days. I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12 I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12V battery. After some days and they couldn't get a battery I found forums talking about a technical service bulletin (TSB271) which perfectly described the problem and said look for an engine code (.....9096). I repeatedly told the service people about this but got a blank stare in response and finally - "no, we didn't see a 9096 code". Finally after 20 days and lots of unreturned calls they opened a "tech line" to KIA Korea saying they did see a 9096 code and KIA Korea told them to order an ICCU assembly and fuse and replace it. Those parts took a few days to show up and then they plugged the car in to charge it. It was left outside overnight to charge - unlocked with the key in the cupholder. And after all this time with them saying the 12V battery was bad - the original battery was left in the car!! The review would have been lower, but for now the car works. So, the problem was fixed but only after a lot of my involvement. Lots of misinformation from the service manager. Very frustrating. I'm a retired engineering manager for a large corporation making complex electromechanical products. I know how a service organization should be run and this isn't it. More

Yep. They do a good job there. Been going there for years now. Thanks guys. They do a good job there. Been going there for years now. Thanks guys. More

I use this dealership for service on my 2021 Kia K5. Very professional, polite and knowledgeable. They always provide great service. They always let me know how long service will take, and meet or beat Very professional, polite and knowledgeable. They always provide great service. They always let me know how long service will take, and meet or beat that timing. Last time I noticed there was something done that I didn't ask for and they immediately took the charge off and apologized for what had happened. More

Regular oil change and tire rotation was done fine and in less than an hour. less than an hour. More

Good job and it was quick and they did a good job and I was happy with getting me in on when I came in and requested a time to come in. They worked me right in was happy with getting me in on when I came in and requested a time to come in. They worked me right in More

Very knowledgeable about problem. Working to fix it. Very polite and professional. Service time good but Kia needs loaner cars. Very inconvenient. Working to fix it. Very polite and professional. Service time good but Kia needs loaner cars. Very inconvenient. More

Best experience with a dealership is with Kia Canandaigua. Tp notch salesman and customer service. Canandaigua. Tp notch salesman and customer service. More

Professional is the word I would describe this visit! ! Very please with my experience at this visit. ! Very please with my experience at this visit. More