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Vision Kia Of Canandaigua - Service Center
Canandaigua, NY
153 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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153 Reviews of Vision Kia Of Canandaigua - Service Center
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November 08, 2023
Very good experience, service department is professional and friendly. Only place I’ll take my SUV. and friendly. Only place I’ll take my SUV. More
by BFANN2373
Verified Customer
November 08, 2023
I was very impressed by the service I received. I was there early and they took me right away, the rotation & oil was completed very timely, and the expense was so reasonable! Shay in the service d I was there early and they took me right away, the rotation & oil was completed very timely, and the expense was so reasonable! Shay in the service department could not have been nicer. I would normally not go to a dealer for service, but I will definitely be back! More
by LINDALONEIL
Employees Worked With
Bravo Shay!
November 07, 2023
Their customer service is terrible. You have to call repeatedly leaving messages over and over. It took me a couple weeks to get someone to actually answer the phone. Finally, got an You have to call repeatedly leaving messages over and over. It took me a couple weeks to get someone to actually answer the phone. Finally, got an appointment, then, it was not fixed and it cost me $89.. It took me another week for someone to finally call me back to get another appointment. I had to keep leaving messages. It is finally fixed, but I did not get a credit for the $89, and it ended up costing $532.11. I thought I should.have received a credit. I come from 40 minutes away, and I paid gas twice to go over there and back to get the car finally fixed. I never saw a business before, that you just can’t get an appointment, because calls always go to voicemail, and they don’t appear to listen to all of them to reply to the consumers. My car was not an emergency, but others are, who need their cars to go to work and other important things, they can’t get their cars in for service in a timely fashion. More
by BREESETT1
Employees Worked With
Shaw M. West, he was fine
November 02, 2023
The best that’s ever serviced my cars. .on time.. Takes time to explain everything that’s needed .on time.. Takes time to explain everything that’s needed More
by DEEANNEBEVIN
November 01, 2023
Shay in service is all about the customer! Excellent customer service. I will continue to have my Kia serviced there because they never disappoint. Excellent customer service. I will continue to have my Kia serviced there because they never disappoint. More
by jbiery74
Employees Worked With
Shay West
October 26, 2023
Changes made -no free oil change-instead free inspection. .not the contract I signed 2 yrs .not the contract I signed 2 yrs More
by DGIDDINGS0
Employees Worked With
October 24, 2023
Always provide quick service, polite and happy to work with my availability die to odd wok schedules with my availability die to odd wok schedules More
by PLSCUTERI
Employees Worked With
November 08, 2022
Tried for weeks to make an appointment for a simple oil change and tire rotation. No one would answer the service phone. When called to would instruct to leave a message but no one called back. Called the change and tire rotation. No one would answer the service phone. When called to would instruct to leave a message but no one called back. Called the other numbers, they transferred the call to service department but again they did not answer the phone. More
by 340baker
Employees Worked With
No one!
July 21, 2021
Sad when you buy a new car and have to have it repaired after 4 months. Even sadder that service sucks..no loaner, no communication, no customer service. after 4 months. Even sadder that service sucks..no loaner, no communication, no customer service. More
by P.O.customer1*
Employees Worked With
Chad
