Vision Kia Of Canandaigua  - Service Center

First issue I went for. My sunroof sometimes won’t shut. So when I went there it was shutting fine. So they said the couldn’t do anything, but then the very next day it did My sunroof sometimes won’t shut. So when I went there it was shutting fine. So they said the couldn’t do anything, but then the very next day it did it again. Second issue I went for-my car randomly shakes and doesn’t seem to want to start/stay on and the engine light is blinking. When I went to KIA I was obviously fine bc I can’t drive the car when it is in that state. Therefore they said they can’t do anything. Then the next day it did the same thing but worse. All these weird lights and alarms were going off consecutively and I took a video of it. I really don’t want both of these issues to be occurring and not being fixed and then 35,000 miles later I no longer have my car warranty and not fixed. More

Sales is good with me but come to the service department needs a complete overall. I feel Nate was very good and stuck in the middle but come back to Chad me and my wife felt like illegal aliens taking 6 needs a complete overall. I feel Nate was very good and stuck in the middle but come back to Chad me and my wife felt like illegal aliens taking 6 months to put a van back together is a joke. We felt well they sold us this van then the dealership it's self should be a Profesional company easily being able to fix a vehicle they sold us but six months with a big run around was really just crap. Treated like crap still had to dig deep find money we don't have because I couldn't get to work. I'm angry and hurt and to top it off my check engine light is on 1 day after we got it back with our huge 10% off our bill ... saved $700 ... wow that's great. Anyone who brought a car so on so forth to get fixed would probably expect it back within a month but really 200 days plus .. come on dnt know if I can take it back to that shop already cost $4900 and the issue still remains ... I don't know what code is up but that dam light is on 6 months later with$4900 pulled from my xxx and a $700 slap to my face ... repairs is junk better off hiring some kids from school More

They are always very friendly and courteous and always have me in and out in no time. I always get great service at Canandaigua vision have me in and out in no time. I always get great service at Canandaigua vision More

Service was good. The people make sure you are pleased with the service. They let you know what they dud. The people make sure you are pleased with the service. They let you know what they dud. More

Our visit was fast and efficient. The customer service woman was very kind and friendly and helped me to understand everything that was completed. The service worker went above and be The customer service woman was very kind and friendly and helped me to understand everything that was completed. The service worker went above and beyond to service my vehicle and I am very pleased with the job done. More

Was met with a nice hello- and smile from Ashley. My car was taken right in and I was out within the hour. Quick oil change was done and since my free oil changes ended with this one.. Ashley provide My car was taken right in and I was out within the hour. Quick oil change was done and since my free oil changes ended with this one.. Ashley provided the cost of my next oil change and tire rotation. Ashley rates a ten out ten. Nothing to complain about with the service dept. My only issue with my Kia Sportage is I’m not getting the gas mileage stated. Very disappointed. Next car will be a full gas if they’re available.. More

Very good service with good attitudes and the right people to work there thanks very much people to work there thanks very much More

Always a quick process, and I'm always treated well. I'm happy to get my service done here. I'm happy to get my service done here. More

My 2022 KIA EV6 GT was in their shop for 33 days. I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12 I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12V battery. After some days and they couldn't get a battery I found forums talking about a technical service bulletin (TSB271) which perfectly described the problem and said look for an engine code (.....9096). I repeatedly told the service people about this but got a blank stare in response and finally - "no, we didn't see a 9096 code". Finally after 20 days and lots of unreturned calls they opened a "tech line" to KIA Korea saying they did see a 9096 code and KIA Korea told them to order an ICCU assembly and fuse and replace it. Those parts took a few days to show up and then they plugged the car in to charge it. It was left outside overnight to charge - unlocked with the key in the cupholder. And after all this time with them saying the 12V battery was bad - the original battery was left in the car!! The review would have been lower, but for now the car works. So, the problem was fixed but only after a lot of my involvement. Lots of misinformation from the service manager. Very frustrating. I'm a retired engineering manager for a large corporation making complex electromechanical products. I know how a service organization should be run and this isn't it. More

Went for a recall and had other concerns and they just blew me off and didn’t even listen to what I was trying to say the issue was so it was never fixed nor am I sure they even checked it out blew me off and didn’t even listen to what I was trying to say the issue was so it was never fixed nor am I sure they even checked it out More