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Vision Kia Of Canandaigua  - Service Center

Canandaigua, NY

4.4
195 Reviews

195 Reviews of Vision Kia Of Canandaigua  - Service Center

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June 23, 2025

They were excellent with getting me an appointment quickly I was in and was out very quickly Very efficient! Great job! More

by NICOLEMARIEHAMPSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Talked with both service desk employees
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June 19, 2025

Fast, efficient, reasonably priced and courteous service provided by staff on phone and in person. More

by CLURD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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June 18, 2025

Prompt and thorough. Service advisor always takes what ever time is necessary to explain everything completely. More

by davef3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Vision Kia of Canandaigua responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 14, 2025

The reason why they got a one is because of the break issue which Craig called Chad about that fixed that they put a new caliper in and didn't bleed the breaks so the pedal went to the floor driving it h More

by williamburrell2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chad
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Jun 18, 2025 -

Vision Kia of Canandaigua responded

Thank you for bringing this to our attention, William. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 07, 2025

It was simple and easy! Made the appointment through the app, got a call to come in and Ashley made sure to take great care of me. She and the techs got me in and out quick More

by hannah.freida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heidi Stoll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jean Redondo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Bleier
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Jun 11, 2025 -

Vision Kia of Canandaigua responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 07, 2025

They were friendly and timely with my service. However not thrilled with a $90 oil change. Seems too high. Nissan gives free oil change when you fill out their after service survey. More

by stanky53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Jensen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

Vision Kia of Canandaigua responded

Thank you for taking the time to provide us with this feedback.

June 02, 2025

Brought my car in to have peanuts removed from ventilation system thanks to chipmunk in my garage. Kelly Bailey greeted me at the door and did a great job of getting my service do e in a reasonabl More

by ROOSTER1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Bailey
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Jun 11, 2025 -

Vision Kia of Canandaigua responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 31, 2025

the work wasn't complete. i have to come back. didn't complete work have to come back More

by jfitch5
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
kelly bailey was great. your lucky to have her.
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Jun 11, 2025 -

Vision Kia of Canandaigua responded

We appreciate your feedback and are eager to better your return experience.

May 20, 2025

Kind an ready to get to the bottom of my reasoning for being there great job More

by WETSELLRYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service desk
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May 22, 2025 -

Vision Kia of Canandaigua responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 14, 2025

Service department personnel are friendly and helpful, particularly Kelly Bailey who served me. Work was completed as I waited in a reasonable amount of time. More

by ROOSTER1248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Bailey
Report | Print
May 22, 2025 -

Vision Kia of Canandaigua responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

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