Vision Kia of Canandaigua

Service manager and staff are outstanding, caring, knowledgeable, considerate ALWAYS a pleasure to work with. Highly recommend this team! knowledgeable, considerate ALWAYS a pleasure to work with. Highly recommend this team! More

All the employees at Kia make sure you have been taken care of. Service checks in during the wait at least a few times. Wonderful experience! care of. Service checks in during the wait at least a few times. Wonderful experience! More

Sam was fantastic to deal with. I will definitely recommend to friends and my family I will definitely recommend to friends and my family More

I have always had a great experience with this dealer. I purchased my 2018 Sedona from them with zero hassle and most recently brought in my older Sedona for some repair work and they got it done quickly I purchased my 2018 Sedona from them with zero hassle and most recently brought in my older Sedona for some repair work and they got it done quickly and for less than I had expected. A great experience and I highly recommend them. Admittedly, it's tough to get someone on the phone and to get a direct response to voicemail left, The hold music is incredibly atrocious and must be replaced (seriously, what were they thinking?). Regardless, keep at it and call at different times during the day. It's well worth it! More

Going to travel 20 miles out of my way to go too another dealership. Canandaigua dealership is terrible dealership. Canandaigua dealership is terrible More

VISION KIA OF CANANDAIGUA HAS ALWAYS TAKEN CARE OF MY CARS VERY WELL I AM VERY HAPPY WITH THEM. CARS VERY WELL I AM VERY HAPPY WITH THEM. More

The service was prompt and even though I didn't schedule an inspection, they were able to do it in the same day an inspection, they were able to do it in the same day More

Service was excellent but had extreme difficulty scheduling my appointment. It took 2 days to reach the service department. The phone system is horrible. I needed to speak to someone in service befo scheduling my appointment. It took 2 days to reach the service department. The phone system is horrible. I needed to speak to someone in service before booking my appointment. Phone system is very confusing and not user friendly. I have bought 3 vehicles from this dealership and never had this experience before. I hope to see an improvement with the phones because it is very important to me that someone answers the phone. It is a long drive for me to Canandaigua but I never minded because they were very customer focused and available to answer my questions. Hope to see an improvement before my next visit. More

New ownership has discontinued oil changes for life for existing car owners, unless said owner can produce the original pink receipt from car purchase. Even though the dealership still have and can verify existing car owners, unless said owner can produce the original pink receipt from car purchase. Even though the dealership still have and can verify the purchase records. Seems arbitray and Dis ingenuine and a breach of contract. As far as notice goes, it was printed on the bottom of an oil change receipt. Seems legal. More

On time. Everyone was pleasant. Was surprised with the bill. I forgot I paid for extended service but staff remembered. Can't say enough good things about vis Everyone was pleasant. Was surprised with the bill. I forgot I paid for extended service but staff remembered. Can't say enough good things about vision kia. More