Vision Kia of Canandaigua

They are always very friendly and courteous and always have me in and out in no time. I always get great service at Canandaigua vision have me in and out in no time. I always get great service at Canandaigua vision More

Do not purchase a used vehicle from vision kia of Canandaigua. My husband and I purchased a used vehicle and traded in our older vehicle. We'll the kia sadona 2016 that we purchased was a complete le Canandaigua. My husband and I purchased a used vehicle and traded in our older vehicle. We'll the kia sadona 2016 that we purchased was a complete lemon. It needed work no less than two months after our purchase, and more and more work needed done after that. At first we brought it to our own mechanic and racked up thousands of dollars in mechanic fees. Then it broke again this time completely didn't run. My husband fixed many different things on his own, wrote down what he did. Brought it to Kia in September of 2033 and we were told they would get it fixed in the next two weeks. That did not happen we got the entire run around day after day months after month. My husband lost his job because he couldn't make it to work, we tried to trade it in a were told it was worth 350$ so we had no choice but to purchase another vehicle 2024. They still had to fix our van which we still owed 14,000 dollars on and it's worth 350$.. absolutely disgusting. After chasing these people down on a regular basis we finally got our van back today March 22 2024. They charged us 4,900$ didn't bother to even clean it or put gas in a vehicle they've had for 7 months. I do not recommend them to anyone. They're the most unprofessional dealership I've ever seen in my life and the better business bureau is being notified. As I see this you do not treat good paying customers the way they have. Sincerely, Jessica Thompson More

Service was good. The people make sure you are pleased with the service. They let you know what they dud. The people make sure you are pleased with the service. They let you know what they dud. More

Our visit was fast and efficient. The customer service woman was very kind and friendly and helped me to understand everything that was completed. The service worker went above and be The customer service woman was very kind and friendly and helped me to understand everything that was completed. The service worker went above and beyond to service my vehicle and I am very pleased with the job done. More

Was met with a nice hello- and smile from Ashley. My car was taken right in and I was out within the hour. Quick oil change was done and since my free oil changes ended with this one.. Ashley provide My car was taken right in and I was out within the hour. Quick oil change was done and since my free oil changes ended with this one.. Ashley provided the cost of my next oil change and tire rotation. Ashley rates a ten out ten. Nothing to complain about with the service dept. My only issue with my Kia Sportage is I’m not getting the gas mileage stated. Very disappointed. Next car will be a full gas if they’re available.. More

Very good service with good attitudes and the right people to work there thanks very much people to work there thanks very much More

Always a quick process, and I'm always treated well. I'm happy to get my service done here. I'm happy to get my service done here. More

My 2022 KIA EV6 GT was in their shop for 33 days. I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12 I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12V battery. After some days and they couldn't get a battery I found forums talking about a technical service bulletin (TSB271) which perfectly described the problem and said look for an engine code (.....9096). I repeatedly told the service people about this but got a blank stare in response and finally - "no, we didn't see a 9096 code". Finally after 20 days and lots of unreturned calls they opened a "tech line" to KIA Korea saying they did see a 9096 code and KIA Korea told them to order an ICCU assembly and fuse and replace it. Those parts took a few days to show up and then they plugged the car in to charge it. It was left outside overnight to charge - unlocked with the key in the cupholder. And after all this time with them saying the 12V battery was bad - the original battery was left in the car!! The review would have been lower, but for now the car works. So, the problem was fixed but only after a lot of my involvement. Lots of misinformation from the service manager. Very frustrating. I'm a retired engineering manager for a large corporation making complex electromechanical products. I know how a service organization should be run and this isn't it. More

Went for a recall and had other concerns and they just blew me off and didn’t even listen to what I was trying to say the issue was so it was never fixed nor am I sure they even checked it out blew me off and didn’t even listen to what I was trying to say the issue was so it was never fixed nor am I sure they even checked it out More

Yep. They do a good job there. Been going there for years now. Thanks guys. They do a good job there. Been going there for years now. Thanks guys. More