Vision Kia of Canandaigua

Our visit was fast and efficient. The customer service woman was very kind and friendly and helped me to understand everything that was completed. The service worker went above and be The customer service woman was very kind and friendly and helped me to understand everything that was completed. The service worker went above and beyond to service my vehicle and I am very pleased with the job done. More

Was met with a nice hello- and smile from Ashley. My car was taken right in and I was out within the hour. Quick oil change was done and since my free oil changes ended with this one.. Ashley provide My car was taken right in and I was out within the hour. Quick oil change was done and since my free oil changes ended with this one.. Ashley provided the cost of my next oil change and tire rotation. Ashley rates a ten out ten. Nothing to complain about with the service dept. My only issue with my Kia Sportage is I’m not getting the gas mileage stated. Very disappointed. Next car will be a full gas if they’re available.. More

Very good service with good attitudes and the right people to work there thanks very much people to work there thanks very much More

Always a quick process, and I'm always treated well. I'm happy to get my service done here. I'm happy to get my service done here. More

My 2022 KIA EV6 GT was in their shop for 33 days. I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12 I had heard a loud "pop" and the car was nearly disabled. I described the problem, but instead they called it as a low 12V issue and ordered a new 12V battery. After some days and they couldn't get a battery I found forums talking about a technical service bulletin (TSB271) which perfectly described the problem and said look for an engine code (.....9096). I repeatedly told the service people about this but got a blank stare in response and finally - "no, we didn't see a 9096 code". Finally after 20 days and lots of unreturned calls they opened a "tech line" to KIA Korea saying they did see a 9096 code and KIA Korea told them to order an ICCU assembly and fuse and replace it. Those parts took a few days to show up and then they plugged the car in to charge it. It was left outside overnight to charge - unlocked with the key in the cupholder. And after all this time with them saying the 12V battery was bad - the original battery was left in the car!! The review would have been lower, but for now the car works. So, the problem was fixed but only after a lot of my involvement. Lots of misinformation from the service manager. Very frustrating. I'm a retired engineering manager for a large corporation making complex electromechanical products. I know how a service organization should be run and this isn't it. More

Went for a recall and had other concerns and they just blew me off and didn’t even listen to what I was trying to say the issue was so it was never fixed nor am I sure they even checked it out blew me off and didn’t even listen to what I was trying to say the issue was so it was never fixed nor am I sure they even checked it out More

Yep. They do a good job there. Been going there for years now. Thanks guys. They do a good job there. Been going there for years now. Thanks guys. More

I use this dealership for service on my 2021 Kia K5. Very professional, polite and knowledgeable. They always provide great service. They always let me know how long service will take, and meet or beat Very professional, polite and knowledgeable. They always provide great service. They always let me know how long service will take, and meet or beat that timing. Last time I noticed there was something done that I didn't ask for and they immediately took the charge off and apologized for what had happened. More

Regular oil change and tire rotation was done fine and in less than an hour. less than an hour. More

Good job and it was quick and they did a good job and I was happy with getting me in on when I came in and requested a time to come in. They worked me right in was happy with getting me in on when I came in and requested a time to come in. They worked me right in More