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Vision Kia - Service Center

East Rochester, NY

4.4
650 Reviews
Call Service Center (585) 460-5917

650 Reviews of Vision Kia - Service Center

Sort by
January 20, 2025

Customer service from Ashley and Gino was awesome. They were very friendly and professional. Enjoyed having the service done there. More

by nancy59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and Gino
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 19, 2025

Not thrilled with the upsale mentality or that my vehicle and myself as a customer were no longer in their computer system when I had service done there less than 6 months earlier More

by pegonijt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2025

Staff was professional and kept me informed of the progress through the visit while I waited More

by EILEENCACC1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

January 16, 2025

Polite and friendly. Repairs done in a timely manner and well done. Nice touch having the car washed. A bit pricey however. More

by CDKDOWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

January 14, 2025

Great Customer Services! Service was complete in a good time and the car was clean More

by Pedro Cardoso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

January 13, 2025

It was expensive and took a very long time for a simple oil change. The end More

by FOURD1ACRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the above. Don't recall their name
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

"FOURD1ACRES" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 11, 2025

very pleased with the customer service, rental option while getting my recalls done. very proffessional More

by kellygreeley43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

January 10, 2025

Service department was very accommodating and performed the service and computer updates within the time promised. More

by schwartz977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 15, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

January 07, 2025

Everything is fine with exception to parking. Also, I did not know I can schedule a NYS Safety Inspection on the website More

by OPTOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
Report | Print
Jan 07, 2025 -

Vision Kia East Rochester responded

We appreciate your continued loyalty and support.

January 05, 2025

I brought my car in for an engine light isuue which was not addressed . I spent over $240 to be told they did not know what was wrong with the light . More

by TEKLA1004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2025 -

Vision Kia East Rochester responded

"TEKLA1004" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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