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Vision Kia - Service Center

East Rochester, NY

4.4
662 Reviews

662 Reviews of Vision Kia - Service Center

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March 04, 2021

Was there for a NYS Inspection. Everything was done when they said it would be, and they rinsed the salt off the car as an added bonus. Friendly staff as always. More

by CRITELLIM23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you so much for taking the time to write out such a great review of the Vision team! We appreciate your support and your continuous business with Vision Kia East Rochester!

March 04, 2021

They are all so friendly and really gave me a good deal on my car and when I go in to have the car serviced they are so nice and I love there waiting area and accommodations I would and do highly recommend More

by JETT63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian M., Drew C., Jake G., Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

We are happy to hear you had a great experience and appreciate your recommendation! Thank you for your 5 star review!

March 04, 2021

Scheduled an oil change and tire rotation. Declined the car wash. Showed up and was told it would take about 45 minutes. After 30 min, car was still in the lot. No communication to me about a delay. It fin More

by DHOLLID2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Vision Kia East Rochester responded

It is disappointing for me to hear that your experience was anything less than great. I would like to apologize to you directly and rectify this situation for you. Please give me a call at 585-509-1200, my name is Dan Edwards and I am the owner.

March 04, 2021

All good. Recall done. Ready when I got out of work. Love their service . Not much more to say . Always efficient. On time. Polite and friendly More

by IAM410US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

This is wonderful to hear! Our service department holds its services to highest of standards and always tries to work efficiently and quickly. We are happy you found this to be the case during your visit!

December 03, 2020

Brought my Rogue Select in for an oil change. The work was completed ahead of schedule and the attention to detail from the customer service staff was excellent. More

by SteveLig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't Know
November 20, 2020

Taking my car in for service is stressful during these COVID times. Vision Kia makes it easy to check in and check out. They also have a waiting area that makes it easy to keep social distancing althoug More

by LAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary, Brittany
November 19, 2020

My most recent experience was as always top quality. I called on a Tuesday about shaking in my car and was seen the next morning. They even had to drive 45 minutes in both directions to get my part and ge More

by alohamele71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan
November 16, 2020

About a year ago they sold me my first car, I come in for service. Service is exceptional, people are very professional...I’m truly glad I chose VISION KIA. More

by AudiAlex07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mark
November 16, 2020

My favorite dealership!!!! Great customer service, very knowledgeable staff, amazing deals. Love my new car!!! Thank you so much for helping me find my new car. More

by Lananapora
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
September 13, 2020

ould not be any happier with the service from the managers and technicians. Stef was courteous and attentive, knew what they were doing and I drove away in a "new" older vehicle! More

by jmnicolay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary, Domingo and One other service manager
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