Vision Kia - Service Center

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down. More

They were doing excellent jobs to do on cars and I have no problem at all. I usually come for oil change and check everything update also too .. no problem at all. I usually come for oil change and check everything update also too .. More

I brought my vehicle in for 1 recall and they notified me of another needed. Had my oil change performed also. They were really fast at getting me in and out. of another needed. Had my oil change performed also. They were really fast at getting me in and out. More

They were prompt and courteous their service department I believe is outstanding Jordan was excellent with his communication and also told me he would order the part and it would be in in five days and it wa believe is outstanding Jordan was excellent with his communication and also told me he would order the part and it would be in in five days and it was and he also said it would take about 20 minutes to install and it did He was very friendly and polite I will definitely be back. More

excellent work done there.very polite service personnel and informative all done in good time and reasonable rates, will go back again.i would highly recommend this place to anyone. and informative all done in good time and reasonable rates, will go back again.i would highly recommend this place to anyone. More

Excellent service and very personable staff. They were able to create an appointment very quickly and had tremendous customer service by keeping me informed of what was going on. I recommend Vision Kia hi able to create an appointment very quickly and had tremendous customer service by keeping me informed of what was going on. I recommend Vision Kia highly. More

The staff is great, professional and friendly. I hate The staff is great, professional and friendly. I hate these requirements to a rate a business. It takes far too much time. The time used to this do The staff is great, professional and friendly. I hate these requirements to a rate a business. It takes far too much time. The time used to this do this exercise was wasted More

I had a service appointment for 10:00 am. I dropped off my car earlier around 7:30 am and handed my keys over. I asked to have it ready by 1 pm. This was for an oil change and checkup. I was at my off my car earlier around 7:30 am and handed my keys over. I asked to have it ready by 1 pm. This was for an oil change and checkup. I was at my office and got called at 9 am from Vision Kia. I thought they were going to review their findings. NOPE! The car was ready for pick up and they didn't find any issues! Wait? What? It was even my scheduled appointment time yet. WOW is right. Great, fast service. More

I purchased my car in 2009. A modest 2009 Kia Rio. I paid more than the average MSRP because I needed the vehicle and nothing else was in my price range. I received free oil changes for the life of the vehic more than the average MSRP because I needed the vehicle and nothing else was in my price range. I received free oil changes for the life of the vehicle as part of my signing agreement. Over the years it has become more and more of a hassle. Extended wait times despite my scheduling days/ weeks in advance- sometimes letting the dealership pick the time thinking that might hasten the process. This past oil change I was quoted 45 minutes. I was 15 minutes early dropping it off. 40 minutes later the desk clerk comes to tell me that they cannot open the hood and subsequently changing the oil may not happen. I reminded him of the issue addressed in a previous appointment that the hood latch cable has loosened and someone would need to press on the hood while another engaged the latch in the car. I will say that I had years of service at vision Kia on 31F, until I took my concerns to a mechanic and was quoted the prices for the same service at the same standard, which was and is much better with my personal mechanic. Each time I leave the Linden Ave dealership, I ask myself why I put up with it, and why I keep coming back for a service that should be a way to keep my business and reward loyalty. Instead I am met with indifference and sub-par customer service. I will not be buying my subsequent car from this Vision or any other in the family of dealerships. I paid too much up front and was bullied into a contract because of circumstance and have received little to nothing aside from incessant inconvenience. More

Quick, efficient and friendly. Jordan was friendly and my vehicle was ready before the promised time. Staff is always friendly and answer an questions I may have professionally. vehicle was ready before the promised time. Staff is always friendly and answer an questions I may have professionally. More