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Vision Kia - Service Center

East Rochester, NY

4.5
386 Reviews

386 Reviews of Vision Kia - Service Center

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March 04, 2021

All good. Recall done. Ready when I got out of work. Love their service . Not much more to say . Always efficient. On time. Polite and friendly More

by IAM410US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

This is wonderful to hear! Our service department holds its services to highest of standards and always tries to work efficiently and quickly. We are happy you found this to be the case during your visit!

March 04, 2021

Everyone I encountered here was extremely friendly, informative, and thoroughly answered all eight million of my questions. I could not be more appreciative of them. More

by DOHLER4381
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you for your praise and kind comments about our team! We appreciate your support!

March 04, 2021

Seem everything so fine since now and also I got brand new tires all inspection passed. Maybe I will have oil change next. I am glad anyway. More

by OKTODAGESSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you for your 5 star review! We appreciate your business!

March 04, 2021

Was there for a NYS Inspection. Everything was done when they said it would be, and they rinsed the salt off the car as an added bonus. Friendly staff as always. More

by CRITELLIM23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you so much for taking the time to write out such a great review of the Vision team! We appreciate your support and your continuous business with Vision Kia East Rochester!

March 04, 2021

Scheduled an oil change and tire rotation. Declined the car wash. Showed up and was told it would take about 45 minutes. After 30 min, car was still in the lot. No communication to me about a delay. It fin More

by DHOLLID2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Vision Kia East Rochester responded

It is disappointing for me to hear that your experience was anything less than great. I would like to apologize to you directly and rectify this situation for you. Please give me a call at 585-509-1200, my name is Dan Edwards and I am the owner.

March 04, 2021

Everything I needed to be taken care of was taken care of properly. Everyone was nice and efficient. I was called when my car was ready so that was good More

by ERICAMFINKLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

Hi Erica! We're glad to hear you enjoyed your visit! Customer satisfaction is our top priority so it is amazing to hear we have achieved this! Have a wonderful day!

March 04, 2021

They are all so friendly and really gave me a good deal on my car and when I go in to have the car serviced they are so nice and I love there waiting area and accommodations I would and do highly recommend More

by JETT63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian M., Drew C., Jake G., Jordan C.
Mar 24, 2021 -

Vision Kia East Rochester responded

We are happy to hear you had a great experience and appreciate your recommendation! Thank you for your 5 star review!

March 04, 2021

Highly recommend Vision KIA of ER. Sales & service are professional. My vehicle is ready when promised and at the price quoted. When I wait the area is clean, when I leave, they call promptly and in the t More

by AMYLYNNTIERNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2021 -

Vision Kia East Rochester responded

Thank you so much for taking the time to write out such a great review of the Vision Kia of East Rochester team! We appreciate your support and your continuous business!

December 02, 2020

Brought my Rogue Select in for an oil change. The work was completed ahead of schedule and the attention to detail from the customer service staff was excellent. More

by SteveLig
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't Know
November 20, 2020

Taking my car in for service is stressful during these COVID times. Vision Kia makes it easy to check in and check out. They also have a waiting area that makes it easy to keep social distancing althoug More

by LAD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary, Brittany
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