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Vision Kia - Service Center

East Rochester, NY

4.3
476 Reviews

476 Reviews of Vision Kia - Service Center

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October 15, 2023

Chad was very helpful and polite Work was done promptly Parking lot is too small!! More

by PATRICIAVANKOUWENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Oct 16, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 12, 2023

The people who work there are very professional and caring I would recommend others to buy their vehicles and do business there. More

by hhopson
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 12, 2023

Friendly, efficient and quick to get the job done. Thank you for a job well done. More

by RBCHADIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 12, 2023

Was told this would be a 3 hour job. Dropped off van at 915 for my appointment and got the shuttle home. Called around 2pm and we told it was not ready yet and would not be until after 5 More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea of names.
Oct 12, 2023 -

Vision Kia East Rochester responded

"Chris" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Oct 13, 2023 -

Chris responded

I will respond privately with my full info

October 12, 2023

They replaced the brakes and rotors at no charge. Said they were malfunctioning but under warranty. It took all day, but car feels great now! More

by SMCHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name. It was only her second day. She was pleasant and professional
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 12, 2023

Friendly, delivered on time, proactive diagnosis, reasonably priced, well equipped, concerned about satisfaction.Coffee, well lit .lounge. Concerned citizens, opened up my mind. More

by JAMESSYMONDS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 5 stars
Oct 13, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 11, 2023

Great service. Above and beyond. The staff is wonderful. She even came out and made sure the work was exactly what I needed when I got into the car More

by DEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The woman who works beside Manny. Manny is great too ha
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 09, 2023

Same day service on a leaky tire. Turned out there was a nail in tire, as suspected. Relieved I could bring right in to the service department. Thanks, Manny. You guys are the best! More

by PBEERS5523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 04, 2023

service was promp and courteous fixed in reasonable time pleasant waiting room was escorted to my car when done More

by DOROTHYWEMES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian M., Jordan C., Myles P.
Oct 05, 2023 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 01, 2023

Friendly, efficient and kept me well informed as to what was going on with my vehicle More

by DLEBEAU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake G., Jordan C.
Oct 02, 2023 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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