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Vision Kia - Service Center

East Rochester, NY

4.3
476 Reviews

476 Reviews of Vision Kia - Service Center

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October 30, 2023

Friendly staff that greeted me upon arrival and checked me in. work was completed in a very timely manner More

by DLEBEAU1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 29, 2023

Service was good. Not happy about new management changing terms of “complimentary oil changes” without More

by FAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know names
October 28, 2023

The staff is Prompt polite and efficient. Nice to have snacks in waiting room. Clear and consice More

by SG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2023

Free oil changes when purchased vehicle. It was a factor in decided to buy five Kia’s. Not so sure in the future. Free inspection now not a good reason. Checking fluids also gone More

by cenfonde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 26, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 26, 2023

Let’s sum it up. Buying a car you feel like an inconvenience. Getting service is worse than the dentist. I’ve been with Vision Kia for over 10 years, leased 3 and own More

by MADAMS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Does it matter? No single employee can have this pinned on them.
Oct 26, 2023 -

Vision Kia East Rochester responded

"MADAMS91" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 24, 2023

I’m incredibly frustrated that when I purchased my vehicle it was oil changes for life and now that is no longer being honored. This was a huge incentive to stay with the dealership but now with adde More

by saramclean7310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Vision Kia East Rochester responded

Sara. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 18, 2023

Really great team service is outstanding. Wait times are very reasonable during week days and weekends!! More

by NWEBB715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 18, 2023 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 17, 2023

They are always attentive and helpful in their service department. Always go the extra step and make sure everything is explained! More

by A416rigby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 17, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 16, 2023

Extremely helpful and I appreciated the care and time taken to fix the issue. Felt a great appreciation for my loyalty as a customer and a desire to exceed expectations to earn my return service More

by LOCURICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 16, 2023 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 15, 2023

I was pleased with the service and pleased with the product l IL I like the kia More

by DIANNE112657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanical
Oct 16, 2023 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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