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Vision Kia - Service Center

East Rochester, NY

4.5
389 Reviews

389 Reviews of Vision Kia - Service Center

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October 17, 2023

They are always attentive and helpful in their service department. Always go the extra step and make sure everything is explained! More

by A416rigby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 17, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 16, 2023

Extremely helpful and I appreciated the care and time taken to fix the issue. Felt a great appreciation for my loyalty as a customer and a desire to exceed expectations to earn my return service More

by LOCURICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 16, 2023 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 15, 2023

I was pleased with the service and pleased with the product l IL I like the kia More

by DIANNE112657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanical
Oct 16, 2023 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 15, 2023

Chad was very helpful and polite Work was done promptly Parking lot is too small!! More

by PATRICIAVANKOUWENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Oct 16, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 12, 2023

The people who work there are very professional and caring I would recommend others to buy their vehicles and do business there. More

by hhopson
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 12, 2023

Friendly, efficient and quick to get the job done. Thank you for a job well done. More

by RBCHADIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 12, 2023

Was told this would be a 3 hour job. Dropped off van at 915 for my appointment and got the shuttle home. Called around 2pm and we told it was not ready yet and would not be until after 5 More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea of names.
Oct 12, 2023 -

Vision Kia East Rochester responded

"Chris" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Oct 13, 2023 -

Chris responded

I will respond privately with my full info

October 12, 2023

They replaced the brakes and rotors at no charge. Said they were malfunctioning but under warranty. It took all day, but car feels great now! More

by SMCHUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name. It was only her second day. She was pleasant and professional
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 12, 2023

Friendly, delivered on time, proactive diagnosis, reasonably priced, well equipped, concerned about satisfaction.Coffee, well lit .lounge. Concerned citizens, opened up my mind. More

by JAMESSYMONDS51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie 5 stars
Oct 13, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 11, 2023

Great service. Above and beyond. The staff is wonderful. She even came out and made sure the work was exactly what I needed when I got into the car More

by DEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The woman who works beside Manny. Manny is great too ha
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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