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Vision Kia - Service Center

East Rochester, NY

4.5
390 Reviews
Call Service Center (585) 460-5917

390 Reviews of Vision Kia - Service Center

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November 13, 2023

Very unprofessional customer service and never returned my calls. Work that was done was fine. More

by PWOODCOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
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Nov 14, 2023 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
November 09, 2023

excellent service with a smile, kept me informed the whole time throughout the service apointment very professional More

by zmiller91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
November 08, 2023

Always great customer service They are by far the best dealership I have been to and the customer service is superb. More

by Estherhale123
Recommend Dealer
Yes
Employees Worked With
A women she was very friendly and knowledgeable
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Nov 08, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

Helpful
November 07, 2023

Absolutely the worst experience I’ve ever had at any business! Wouldn’t recommend to my worst enemy. Adam denker and the entire sales and service staff are dishonest, absolutely unresponsive and not hel More

by phil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
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Nov 07, 2023 -

Vision Kia East Rochester responded

Phil. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
November 05, 2023

The folks at Vision Kia go to the extra mile to make sure that their customers are properly taken care of and accommodated. They go out of their way to be helpful and engaging. The work is always done in a t More

by PHONOTIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
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Helpful
November 04, 2023

2 hours and 10 minutes for an oil change and tire rotation is way to long More

by TERRYKROCKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Vision Kia East Rochester responded

Thank you for bringing this to our attention, Terry. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

Helpful
November 04, 2023

Personable, efficient, responsive. Accomplish things in a timely manner. A pleasure to deal with. Kudos! More

by Gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
November 01, 2023

My Kia had a recall for some fuel injection pump I called they made an appointment for me and I assume that the part was in when I got there they took the car and came back 20 minutes later with the bad news More

by Vmeb55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service good but no knowledge of their stock.
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Nov 01, 2023 -

Vision Kia East Rochester responded

"Vmeb55" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

Helpful
November 01, 2023

Pleasant. Friendly staff. Quick service. I made appointment on line for oil change. Clean wait room More

by Donna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Receptionist, cashier
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Nov 01, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

Helpful
November 01, 2023

Courteous, professional, prompt. Staff had all the warranty data and service agreements at their fingertips. Made my visit simple and efficient. More

by garysodea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
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Nov 01, 2023 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

Helpful
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