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Vision Kia - Service Center

East Rochester, NY

4.4
642 Reviews
Call Service Center (585) 460-5917

642 Reviews of Vision Kia - Service Center

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April 22, 2025

They lied about replacing the arm rest. All they did was glue the ripped/duct taped arm rest back together. I still have not gotten my deposit back from the loaner car. I returned it in th More

by HORSES4218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2025 -

Vision Kia East Rochester responded

"HORSES4218" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 19, 2025

Long wait with an appointment made Appointment at 1:30 left at 3:15, to long to wait. More

by Garnold50
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 23, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 17, 2025

The dealership itself does good work. Wish they could bring back snacks for kids and more coloring books so my kids aren't bored and have something to do More

by asarkozyfit
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 17, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

April 16, 2025

I went I to have a noise that sounded like my door or window was open while driving over 40 miles an hour. They said they fixed it but it isn’t . Noise still there . I have to call and make another app More

by bandit1763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Vision Kia East Rochester responded

"Bandit1763" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 15, 2025

Great experience No high pressure. 100 times better than the last time I bought here. More

by Michaelstanhope13
Recommend Dealer
Yes
Employees Worked With
Patrick Larkin
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Apr 16, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 15, 2025

Clerks are Very friendly . Knowledgeable about what’s wrong . Love that they wash my car ! Waiting room is clean More

by bandit0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 13, 2025

This dealership has got it together professional nice people.. Service department, A++ highly recommend this place. More

by OPTOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Vision Kia East Rochester responded

We appreciate your continued loyalty and support!

April 12, 2025

The service writer was very efficient and made sure I understood what problems were and the suggested resolutions. I never felt pressured. I appreciate that. More

by ngodkin1
Recommend Dealer
Yes
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Apr 16, 2025 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 08, 2025

The sales person I worked with was friendly, understood what I was looking for, and low pressure. I would recommend him to my family and friends. More

by staci.caron
Recommend Dealer
Yes
Employees Worked With
Yosiah Miller
Report | Print
Apr 09, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 06, 2025

Problem not fixed after spending over $500 Door closed and dome light staying on issue still there when making a turn or even touching door More

by Audio4tv
Recommend Dealer
No
Report | Print
Apr 08, 2025 -

Vision Kia East Rochester responded

"Audio4tv" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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