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Vision Kia - Service Center

East Rochester, NY

4.4
648 Reviews
Call Service Center (585) 460-5917

648 Reviews of Vision Kia - Service Center

Sort by
May 04, 2025

Jessica the service writer is amazing went above and beyond for me. The service manager is also willing to listen and make things happen to make you happy. Thank you very much appreciate you. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Brown
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May 06, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2025

Great service n repair I like that they text u a checklist on what's goin on w yo vehicle More

by RocaMic
Recommend Dealer
Yes
Employees Worked With
Ashley
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May 06, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 30, 2025

Completed extensive engine replacement and a very reasonable time. Everyone was very thorough and polite as always. More

by RHOPKINS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chino. (?)
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May 01, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 30, 2025

Cordial and professional service manager. A pleasure to deal with. Prompt response on reservation. Service was do e in less time than indicated Comfortable waiting area More

by jccjjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 28, 2025

Friendly, professional and eager to help. It is easy to do business with and quick to get appointments with. More

by Cathyb1699
Recommend Dealer
Yes
Employees Worked With
Jessica Brown
Report | Print
April 27, 2025

Great communication I loved the text w the summary of service To show what the inspection results were More

by Chitowngirl96
Recommend Dealer
Yes
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May 01, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 22, 2025

They lied about replacing the arm rest. All they did was glue the ripped/duct taped arm rest back together. I still have not gotten my deposit back from the loaner car. I returned it in th More

by HORSES4218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2025 -

Vision Kia East Rochester responded

"HORSES4218" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 19, 2025

Long wait with an appointment made Appointment at 1:30 left at 3:15, to long to wait. More

by Garnold50
Recommend Dealer
Yes
Employees Worked With
Amanda
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Apr 23, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 17, 2025

The dealership itself does good work. Wish they could bring back snacks for kids and more coloring books so my kids aren't bored and have something to do More

by asarkozyfit
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Apr 17, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

April 16, 2025

I went I to have a noise that sounded like my door or window was open while driving over 40 miles an hour. They said they fixed it but it isn’t . Noise still there . I have to call and make another app More

by bandit1763
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2025 -

Vision Kia East Rochester responded

"Bandit1763" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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