Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Vision Kia - Service Center

East Rochester, NY

4.3
485 Reviews
Call Service Center (585) 460-5917

485 Reviews of Vision Kia - Service Center

Sort by
May 22, 2024

No one answers the phone. Literally have to call sales and ask for service. Can’t schedule online through app or website. Limited to no communication. More

by OPTOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The girl back there was awesome
Report | Print
May 23, 2024 -

Vision Kia East Rochester responded

"OUPOUT" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 22, 2024

Very courteous and helpful gentleman in the service department. Repair needs are explained in "real people " details. Could ask for better 😊Love my Kia! More

by AUDIOLIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 18, 2024

The staff was very nice and accommodating. They repaired my car without hassle. Comfortable seating area. More

by KATELYNDREZEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silverio Rodwell
Report | Print
May 23, 2024 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 18, 2024

I trust them with all the maintenance for my vehicle and have been very satisfied with the service every time More

by AFZESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 17, 2024

The dealership has helped me with a few service items recently and has been doing a great job with customer service. More

by DGROSS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 17, 2024

Car was on for recall. Took me asap, completed w no problem. Staff was great More

by CBURKWIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of the names
Report | Print
May 17, 2024 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 17, 2024

Express oil change took 1 1/2 hours to complete. Could not find my car in the lot. More

by OUPOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2024 -

Vision Kia East Rochester responded

"OUPOUT2" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

May 17, 2024

I have always brought my car to where I purchased it from. Manny has always been very helpful and professional. I would recommend Vision Kia to anyone! More

by POLLYANNA.R.BUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 23, 2024 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 16, 2024

Met time commitment. Offered alternative transportation. Provided convenient place to wait while my car was being serviced. More

by JRPARKE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Bailey
Report | Print
May 16, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 16, 2024

Was told my car was ready. Went to pick up my car and found damage to it that they had billed me for fixing. They hadn’t even ordered the part yet. They took the keys back, and More

by 2dbackus2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2024 -

Vision Kia East Rochester responded

We value and appreciate your business, Daniel. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

May 16, 2024 -

2dbackus2 responded

Obviously 2dbackus2 isn’t a customer. That’s my email. My name is Daniel Backus and you have my contact information, but I’ve called you twice today and have been sent to voicemail. This is a disingenuous attempt to discount my very real and very concerning review. Fix my problem if you want it changed.

May 16, 2024 -

2dbackus2 responded

I also just emailed the email you gave me in your response and it’s not even real.

May 16, 2024 -

2dbackus2 responded

Also very concerning that you have time to respond on here but I’m now calling for the 4th time today and just got sent to voicemail.

May 17, 2024 -

2dbackus2 responded

Thank you for changing your response from ""2dbackus2" does not correspond to any customer in our database.“ to something more reasonable. I expect to hear from the general manager and have the situation be made right tomorrow.

1
...
17
18
19
...
49