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Vision Kia - Service Center

East Rochester, NY

4.4
656 Reviews

656 Reviews of Vision Kia - Service Center

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October 07, 2024

There are problems still with car. tried calling no answer.would like a response please call More

by dayzeediva1
Recommend Dealer
No
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service department
October 05, 2024

I called for an emergency appointment to get a new tire after receiving a flat, and Joe in maintenance was very helpful and kind enough to bring me in the day of to get it fixed. They had me driving away b More

by HALIHIRSCHMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
October 04, 2024

Hard to reach the service department. Did not follow instructions on drop off envelopes more than once. Had to repeatedly ask for information. Car not ready when promised. Numerous issues More

by KIAOWNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chino, Amanda, Kelly , JOE KRUPPENBACHER
October 03, 2024

Great customer service and wonderful to work with. They get the job done. Love my vehicle that I purchased from them. More

by Dcstokes1964@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2024

Vision was able to get my car in for service right away. They said my car would be ready at 3:30 and it was. More

by JHNGUNIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember her name
October 01, 2024

I had a great time at the dealership they were right on top of everything, polite and get the car out fast More

by KAC_14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
October 01, 2024

The staff is always friendly. They answer all my questions. Their timing is great I have never had a problem More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
September 30, 2024

The staff was very good when coming in to check in. the were warm and welcome. The service department did a good job and worked within a reasonable time. The only thing that I was disappointed with.. More

by Sharon Aceto
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2024

The people and the staff are so nice and understanding. My car is always in shape once I leave More

by Madisyn molisani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JOE KRUPPENBACHER
September 29, 2024

Excellent customer service—from setting appointment by phone, check in on date of appointment, quick -complete-and prompt service. All Service Staff (including mechanics) were friendly-professional-and c More

by kirkaderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist—but I don’t know her name., JOE KRUPPENBACHER
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