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485 Reviews of Vision Kia - Service Center
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May 25, 2024
great service, clean waiting room, explain work that needs to be done, offers options, friendly staff needs to be done, offers options, friendly staff More
by jessica.carcich
Verified Customer
May 24, 2024
I arrived at 1 pm. Was taken right away. They said it would take an hour. They were done at 1:40. The techs were very nice! Was taken right away. They said it would take an hour. They were done at 1:40. The techs were very nice! More
by BDEVUYST887
Employees Worked With
Don’t know her name. Mgr of Service Dept
May 24, 2024
Customer service excellence. Broke down with what became a recall fix. Cordial, professional and efficient. They were able to fix the Niro PHEV the same business day they diagnos Broke down with what became a recall fix. Cordial, professional and efficient. They were able to fix the Niro PHEV the same business day they diagnosed it. Can’t say enough how great this dealership is. More
by Cgrieco
Employees Worked With
May 23, 2024
This was my first time to Vision Kia to address a recall on my late model Borrego. The staff was professional and courteous. The waiting area was comfortable, and the overall experience was smooth and hassl on my late model Borrego. The staff was professional and courteous. The waiting area was comfortable, and the overall experience was smooth and hassle-free. More
by bild201
May 23, 2024
Good communication. Polite. On time. Heads up on future service. Nice waiting room. Car washed before handing off to me. Polite. On time. Heads up on future service. Nice waiting room. Car washed before handing off to me. More
by AMCJO48
Employees Worked With
Don’t remember his name, but he was professional.
May 23, 2024
Excellent communication during visit. Guy who sold me my car a year ago still remembers my name. Guy who sold me my car a year ago still remembers my name. More
by mshaw585
May 23, 2024
I received great service when bringing in for a recall from Kia corporation Thank you from Kia corporation Thank you More
by Merian218
May 23, 2024
Prompt and courteous and clean taking the time to answer questions and explaining your concerns questions and explaining your concerns More
by cjnuci
May 22, 2024
I took my car to this dealership because I was visiting a friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible t friend in Rochester (I’m from DC) and my car got stolen, and once it was recovered I took it to this dealership to get repaired. They were horrible to deal with- very uncommunicative, I was unable to reach them by phone and they didn’t respond to my voicemail and barely responded to my texts. At one point I was able to get them on the phone and they had no idea if they had my car at all, told me I’d need to come in person to pay the deposit and sign insurance forms that I had already done when I brought my car to them initially. Because I don’t live in Rochester, I had a friend go in person to verify that they even had my car, which they did, but hadn’t started working on it. For the next few weeks after that, I heard nothing from them except for when I badgered them to give me any sort of timeline of when they would start working on my car or how long it would take to repair (they never gave me a timeline but did tell me they had started working on it). Additionally, insurance had to submit an updated claim because they missed a few things on the initial claim, but the dealership was unresponsive/did not acknowledge receiving the updated claim so those issues with my car are still not fixed. All around a horrible experience, on top of the horrible experience of getting my car stolen. More
by brie.zimmermann
