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485 Reviews of Vision Kia - Service Center
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Verified Customer
May 30, 2024
Nothing like making a bad experience worse. .. Had my kia brought there after it was broken into during all the kia fun. Ended up speaking with 3 different people throughout the process. Told I .. Had my kia brought there after it was broken into during all the kia fun. Ended up speaking with 3 different people throughout the process. Told I need led to come in and pay for parts before they would order them. Mind you this was 3 after the claims adjuster from the insurance came. Also having to call in just to find out what was going on. Parts got ordered and came in the following Monday. According to a text from Kelly. Stating also that they would work on the vehicle on Tuesday. Called Wed to in the morning to find out if it's done. Received a call back before noon stating the parts just came in and the vehicle would be ready by Friday. This was Kelly telling me this. Also other lies about the car being in the shop. Drove by at the time and it was still in the same spot on the lot. Worse part was I had a dealership waiting to see the car for a trade. Which I feel bad for Nick the sales guy as I spoke to him about a new vehicle when I got mine back. Was looking at an Acadia that you guys had at the time. My decision to not use this store was made easy however due to this situation. Vehicle was also fixed by the end of Wed some how too. More
by Terrible customer support
May 27, 2024
they are good when fixing my car but still waiting for them to fix the front passing er side of my car &do the recalls them to fix the front passing er side of my car &do the recalls More
by KARENDEEDRIES
May 27, 2024
Professional, efficient, through and I will definitely use the Vision Kia Service Department in the future. use the Vision Kia Service Department in the future. More
by K2
May 26, 2024
Excellent customer service and assistance from the staff at the front. Kind, helpful and informative. at the front. Kind, helpful and informative. More
by KWAHL
May 26, 2024
They are straightforward with their answers and what needs to be done to your vehicle and the job did not take long needs to be done to your vehicle and the job did not take long More
by BRYANTGLENNO100
May 26, 2024
Vision Kia East Rochester always takes good care of me and my car. Kelly is so nice and made sure I got all the services I needed and scheduled me for my New York State inspection while I was there. Domin and my car. Kelly is so nice and made sure I got all the services I needed and scheduled me for my New York State inspection while I was there. Domingo always changes my oil and does an amazing job. They were speedy friendly and accommodating. More
by KAYLASAPORITO
May 25, 2024
Efficient service desk gets me in and out quickly. I trust the work they do. I have purchased two Kias from Vision and continue to be satisfied with how they treat me and my family. I trust the work they do. I have purchased two Kias from Vision and continue to be satisfied with how they treat me and my family. More
by PenfieldKiaMike
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