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Vision Kia - Service Center

East Rochester, NY

4.3
485 Reviews

485 Reviews of Vision Kia - Service Center

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June 08, 2024

The staff was wonderful to work with. I waited in the very nice waithing room and they even provided snacks,coffee or chocolate while waiting. They also explained very thoroughly what was More

by LWDAME1246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Courteous, efficient, there ride share service was prompt. The job was done completely. Would recommend to family and friends. More

by cdawn230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
June 08, 2024

Good and fast service. Lounge was very accommodating with great TV channels and tasty snacks. More

by Tyler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, Silverio
June 07, 2024

Everything was nice and easy. The work was completed timely. Very friendly. Did not have to wait at all on drop off or pick up, very prompt service. More

by COMMON_22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

I would recommend this dealership to friends and family thank you vision East Rochester for your service More

by JJAYPRITCHETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

The crew here are absolutely THE TOP ! ! Everyone is polite and very obliging. Couldn't ask for better treatment. They make me feel special, the service is excellent and they believe th More

by DUDIEMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
June 07, 2024

Everything was done promptly. and I’m completely satisfied with service so thank you again. More

by Steve Roth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 06, 2024

Amazing people and service. Extremely knowledgeable and kind staff. They were able to take me in as a walk in More

by EKUCKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linda? Front desk is exceptional
June 06, 2024

I love being apart of the Kia family. They remember my name and always provide the best customer service they possibly can. More

by bethyycheer07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 05, 2024

The dealership improperly installed the dust shield and it was hanging down in the front of the car. The technician failed to inform us about any potential problem with the dust shield. It was not secured More

by IAM410US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny G.
1.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whoever the tech who did the oil change was responsible for the problem.
Jun 06, 2024 -

Vision Kia East Rochester responded

"IAM410US" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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