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Vision Kia - Service Center

East Rochester, NY

4.3
485 Reviews

485 Reviews of Vision Kia - Service Center

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June 16, 2024

They Always gets me in and out in , great customer service all around great experience More

by ESTERHALE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 15, 2024

I just did this and your app lost it in transitin to next screen. Not typing all that again, but service was excellent! Kelly communicated very well and even got my car washed. More

by KMFRANZ2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Bailey, not others, 5 stars
Jun 19, 2024 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

June 15, 2024

Dealer got me on their schedule quickly and provided service professionally and timely. Well done. More

by BILLANDMOEY
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

I was pleasantly surprised I received free inspection because I purchased car there. It took a appropriate amount of times to complete service and they vacuumed my car. More

by Dina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 15, 2024

Staff was helpful. Attentive and communicated well. Service was completed in a quick and adequate amount of time More

by ragazzoa88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 15, 2024

Quick easy and reasonable cost service. Goodyear place told me I would need to replace 2 or maybe 4 tires. Vision KIA repaired the hole in the one tire and I am good to go. Thank you. More

by Mulldip
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly
Jun 19, 2024 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

June 15, 2024

Overall good communication with the service staff. Everyone was friendly . Easy to schedule. No issues. More

by OPTOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE KRUPPENBACHER
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I’m
Jun 19, 2024 -

Vision Kia East Rochester responded

We appreciate your continued loyalty and support!

June 14, 2024

Promised to get my car back to me same day, even when I had an afternoon appointment, and they delivered. Also did the recommended service and offered extras that I did not want and they did not push furth More

by OPTOUT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

The gentleman that greeted me was professional and friendly. He even fit in some extra work that I asked to be done on a recall. More

by VMEB552
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

Arrived with tire needing replacement due to nails. Were able to fit into schedule, and replace tire promtly. More

by SAMNEL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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