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Vision Kia - Service Center

East Rochester, NY

4.4
642 Reviews
Call Service Center (585) 460-5917

642 Reviews of Vision Kia - Service Center

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May 06, 2025

Great service from when I was escorted to the waiting room to when the service was complete! More

by mmizro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
2 women at the desk were 5 stars. I do not recall their names
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May 06, 2025

Managed to fit me in late afternoon advised of other services and was able to them before end of day very appreciative and sorry I cannot remember her name More

by dhcrj
Recommend Dealer
Yes
Employees Worked With
Idk but very helpful young lady
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May 05, 2025

Willing to work with us to get us a car that fit our needs Kind and patient More

by chris_arcadi
Recommend Dealer
Yes
Employees Worked With
Patrick
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May 06, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 04, 2025

The service center staff was great, friendly and responsive. I was provided a vehicle to use while my car was being serviced since it was going to be tied up for 1 1/2 days. More

by augie_lindsay
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 04, 2025

Jessica the service writer is amazing went above and beyond for me. The service manager is also willing to listen and make things happen to make you happy. Thank you very much appreciate you. More

by NONE23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Brown
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May 06, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 01, 2025

Great service n repair I like that they text u a checklist on what's goin on w yo vehicle More

by RocaMic
Recommend Dealer
Yes
Employees Worked With
Ashley
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May 06, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 30, 2025

Completed extensive engine replacement and a very reasonable time. Everyone was very thorough and polite as always. More

by RHOPKINS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Roque
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chino. (?)
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May 01, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 30, 2025

Cordial and professional service manager. A pleasure to deal with. Prompt response on reservation. Service was do e in less time than indicated Comfortable waiting area More

by jccjjp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 01, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 28, 2025

Friendly, professional and eager to help. It is easy to do business with and quick to get appointments with. More

by Cathyb1699
Recommend Dealer
Yes
Employees Worked With
Jessica Brown
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April 27, 2025

Great communication I loved the text w the summary of service To show what the inspection results were More

by Chitowngirl96
Recommend Dealer
Yes
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May 01, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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