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Vision Kia - Service Center

East Rochester, NY

4.4
599 Reviews

599 Reviews of Vision Kia - Service Center

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February 08, 2025

The KIA dealership in East Rochester is committed to their customers having a good experience — from the purchase of a great vehicle, and then throughout the life of it. Manny and Amanda and the service More

by BILL@JUDEBETHBILL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Herko
February 06, 2025

It went as promised. On time, kept in touch and very helpful during the course of the appointment. More

by michaelsullivan433
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot her name but she was outstanding
February 05, 2025

Very helpful, courteous, and not a long wait time. Was generous in offering me a coupon for my oil change service. More

by DCSTOKE1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gentlemen at service desk was very helpful.
February 04, 2025

Exemplary service. My service rep, Chino, went over and above to get to the root of the problems with my car. Anyone who needs work done should ask for him. More

by LIZZIEBOXER
Recommend Dealer
Yes
Employees Worked With
Chino
February 01, 2025

Even though my car is under warranty, I wasn’t contacted to be told what was wrong or how they were going to fix the issue. It was taken care of quickly and I got in the next day. I just would have apprecia More

by KAITLYN.GAYNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda or another in female in the service department
January 31, 2025

15 words? 15 words? Excellent service courteous and helpful and fun to talk to and expensive. More

by DEDORSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda
January 23, 2025

The dealer and its work is fine. I don’t appreciate all the additional things they want to do when I bring it in that the car doesn’t need. The prices are also outrageous. More

by CDKDOWN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

January 20, 2025

Customer service from Ashley and Gino was awesome. They were very friendly and professional. Enjoyed having the service done there. More

by nancy59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley and Gino
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 19, 2025

Not thrilled with the upsale mentality or that my vehicle and myself as a customer were no longer in their computer system when I had service done there less than 6 months earlier More

by pegonijt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
3.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Kia East Rochester responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRK@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

January 17, 2025

Staff was professional and kept me informed of the progress through the visit while I waited More

by EILEENCACC1207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
JOE KRUPPENBACHER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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