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Vision Kia - Service Center

East Rochester, NY

4.4
662 Reviews

662 Reviews of Vision Kia - Service Center

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July 11, 2025

Excellent customer service, friendly staff, and solid work. I would definitely recommend them to a friend. More

by SMIKULA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 11, 2025

This was the first service of our Sportage PHEV and it was a good experience. The receptionist, and the accounts secretary were very friendly and the service mechanic spent time with me explaining his fin More

by TPINKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 10, 2025

KIA Easy Rochester said if I wanted my new car the day I bought it, they’d prep it immediately. As excited as I was about an electric car, I waited to pick it up the next morning. Staff would needed to st More

by JOY.BAIZE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Calib Jensen, my salesman
Jul 11, 2025 -

Vision Kia East Rochester responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

July 10, 2025

I had a great experience. The staff was friendly and knowledgeable. I would definitely recommend the dealership to other people. More

by MYANNATONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Ingrassia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 06, 2025

Great customer service. Everything was explained to the T of understanding what was wrong with my car, very appreciated!!! My car works great after being serviced. The great More

by shakera28.2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Vision Kia East Rochester responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 23, 2025

People were nice. Was hard to get though to a person. Mechanic did call me back with what was wrong with my Kia will come back. More

by pamlovescats9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2025 -

Vision Kia East Rochester responded

Thank you for taking the time to provide us with this feedback.

June 17, 2025

The dealership was accommodating and completed the work as specified. Their work was completed on time. More

by NONE25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chino from Service dept. Don't know his last name. He was easy to deal with also and answered all my questions.
Jun 18, 2025 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 16, 2025

Great service. Friendly staff who went above and beyond. Clean seating area. Car was clean upon completion. More

by shasmith622
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

June 15, 2025

Friendly service n speedy repairs Waitin area was clean n the mechanics r knowledgeable n easy to make appointments More

by RocaMic
Recommend Dealer
Yes
Employees Worked With
Amanda ??
Jun 18, 2025 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 12, 2025

Great communication and also detailed the issue and gave me options to choose from to fix the car More

by Gus K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Jun 18, 2025 -

Vision Kia East Rochester responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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