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Vision Kia East Rochester
East Rochester, NY
889 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize.
Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 889 reviews
Verified Customer
September 30, 2023
Unfortunately, a few issues came up with my last visit . first of all I received four calls from different personnel trying to set up a sales meeting while I was there getting my car inspected. Now, one call first of all I received four calls from different personnel trying to set up a sales meeting while I was there getting my car inspected. Now, one call fine. It should’ve been marked somewhere in the computer that I had been reached an appointment made by the fourth call at 8:15 in the morning. I was so annoyed I canceled my sales visit so I’m no longer interested, I brought my car in for the inspection I was told 30 to 45 minutes- two hours and 15 minutes later I went to the desk only to find that my car slip had been ready for God knows how long but the girl was so busy she had forgotten about me She did apologize she did comp me future inspections. It feels disrespectful to my time. Why couldn’t the mechanic just pop into the room next-door I was waiting and say hey you’re done and then she wouldn’t have to worry about going through her list and if she’s that busy maybe she should get some help. Honestly I will get serious consideration as to whether I will visit this dealership again either for a car or any work. More
by A.TALLMAN
Employees Worked With
None of those Name seem familiar
August 30, 2023
Joe from East Rochester is probably the most rude person I have ever been in contact with. Buying a car with him was one of the worst experiences I have gone through. Understandable, cars are not priced whe I have ever been in contact with. Buying a car with him was one of the worst experiences I have gone through. Understandable, cars are not priced where they used to be but when mistakes are made by the SALES PERSON, the customer should not have to pay for them, especially when this mistake costs the customer hundreds of dollars. Will not return to this dealership because of Joe and will not be recommending. More
by Jane Doe
Employees Worked With
Brian M., Joe I.
June 01, 2023
I bought a new car from Jake Gray at Vision Kia of East Rochester and I have to admit -- the entire process went flawlessly. There was no pressure, I never felt rushed or pushed. Jake's approach is down- Rochester and I have to admit -- the entire process went flawlessly. There was no pressure, I never felt rushed or pushed. Jake's approach is down-to-Earth, friendly and calm -- just what I needed. I worked with Russel to finalize the deal and while he did the usual thing of suggesting some extended coverages it was a soft-sell and he did not force the issue in the slightest. Overall I have to say this was one of the best new car buying experiences I've ever had. More
by mailsfullofunk+dealerrating
Employees Worked With
Russel in the business office, Jake G.
February 28, 2023
They did lousy work. My car required further repair from the incompetent work, and they charged me for this work, despite it being a warranty issue. My car required further repair from the incompetent work, and they charged me for this work, despite it being a warranty issue. More
by REHEHEALY
Employees Worked With
Jordan C., Myles P.
November 07, 2022
After being hounded to make an appointment to look at a specific vehicle. I showed up with title in hand and a beautiful trade in. They did not have the vehicle there, as a matter of fact they did not even specific vehicle. I showed up with title in hand and a beautiful trade in. They did not have the vehicle there, as a matter of fact they did not even have the vehicle at all, even after I confirmed with them that it was there. Totally false advertising.. So I showed up to lease or buy it and they didn't even try to sell me a vehicle. worst dealership I ever walked in to. They even called to follow up while I was driving home, when I told them my experience, they said ok bye... What a joke that place is. Don't waste your time. They have no clue what they are doing. A lot full of cars and a showroom full of sales people and they couldn't sell a fire extinguisher at a fire. More
by Ken
