Vision Kia East Rochester

Brought a car have the same problem a yr later never fixed problem over 3k worth of work all the same from test drive smh fixed problem over 3k worth of work all the same from test drive smh More

Shawn Hoyt runs the lite version of bait and switch where he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted he quotes an impossibly low price and then says he "made a mistake" and his "manager won't let me go any lower" than a price way above what he quoted. He used other sleezy sales tactics like telling us he "went out on a limb" by already giving us a deal when we asked him the sticker price. And then he denied the whole thing. The sad part is that I really wanted the car, and the higher price he was trying to "trick" me into was well within the range I had expected to pay for it, so the chicanery was totally unnecessary, and wound up blowing what should have been an easy sale (I had cash and wanted to buy same day, I knew which car I wanted, and it was within my budget). When we called him out on the deception he became combative and even at one point told us to "have a nice life". (I was not being at all rude, beyond telling him plainly that I didn't believe him because his story was "coincidentally" the oldest car sales trick in the book). I'm actually mostly mad because I really wanted that car, but now I can't buy it from Vision because the dude lied and wouldn't cop to it. Sad. More

Terrific atmosphere! The sales rep was cordial and relaxed. Everyone performed above and beyond! Vehicle was clean. Sales rep explained the instrument panel and other features. relaxed. Everyone performed above and beyond! Vehicle was clean. Sales rep explained the instrument panel and other features. More

Great sales, service terrible! 1900 miles on used vehicle in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt in a year...annual inspection.. low & behold tie rod fails inspection. Repaired elsewhere, reinspection...'oh, we forgot to tell you serpentine belt also bad' so now overdue for inspection...service manager refused to correct the mistake THEY made. Called management...'we'll call you right back'...7 days, the crickets are worn out... No response. Service supposedly checked 20+ things, including tires..my spare was totally flat, valve rusted in place...souvh road dirt obvious it hadn't been touched. Techs apparently not checking much other than the boxes...service manager shows 0 respect for Customer. Thumbs way down. More

Jake Gray helped me arrange my first lease. He was knowledgeable about the vehicles and he listened to my criteria for a car that suited me. knowledgeable about the vehicles and he listened to my criteria for a car that suited me. More

The best! Very attentive and very knowledgeable. No pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience. pressure or hassle. Got me exactly what I wanted. Will and have recommended them. Overall great experience. More

so glad I came to get a car at vision Kia my experience was excellent I will be back the customer service was everything I will recommend going to them was excellent I will be back the customer service was everything I will recommend going to them More

They were doing excellent jobs to do on cars and I have no problem at all. I usually come for oil change and check everything update also too .. no problem at all. I usually come for oil change and check everything update also too .. More

I brought my vehicle in for 1 recall and they notified me of another needed. Had my oil change performed also. They were really fast at getting me in and out. of another needed. Had my oil change performed also. They were really fast at getting me in and out. More

They were prompt and courteous their service department I believe is outstanding Jordan was excellent with his communication and also told me he would order the part and it would be in in five days and it wa believe is outstanding Jordan was excellent with his communication and also told me he would order the part and it would be in in five days and it was and he also said it would take about 20 minutes to install and it did He was very friendly and polite I will definitely be back. More