Vision Kia East Rochester

Was told this would be a 3 hour job. Dropped off van at 915 for my appointment and got the shuttle home. Called around 2pm and we told it was not ready yet and would not be until after 5 Dropped off van at 915 for my appointment and got the shuttle home. Called around 2pm and we told it was not ready yet and would not be until after 5 but I would be called when complete. As you close at 6 and I did not get a call I Arrived at 530 and it was still in the garage. I suspect I was put to the bottom of the list or I was just plain forgotten about. Made my afternoon and evening very difficult. More

They replaced the brakes and rotors at no charge. Said they were malfunctioning but under warranty. It took all day, but car feels great now! Said they were malfunctioning but under warranty. It took all day, but car feels great now! More

Friendly, delivered on time, proactive diagnosis, reasonably priced, well equipped, concerned about satisfaction.Coffee, well lit .lounge. Concerned citizens, opened up my mind. reasonably priced, well equipped, concerned about satisfaction.Coffee, well lit .lounge. Concerned citizens, opened up my mind. More

Great service. Above and beyond. The staff is wonderful. She even came out and made sure the work was exactly what I needed when I got into the car Above and beyond. The staff is wonderful. She even came out and made sure the work was exactly what I needed when I got into the car More

Same day service on a leaky tire. Turned out there was a nail in tire, as suspected. Relieved I could bring right in to the service department. Thanks, Manny. You guys are the best! Turned out there was a nail in tire, as suspected. Relieved I could bring right in to the service department. Thanks, Manny. You guys are the best! More

service was promp and courteous fixed in reasonable time pleasant waiting room was escorted to my car when done pleasant waiting room was escorted to my car when done More

Friendly, efficient and kept me well informed as to what was going on with my vehicle was going on with my vehicle More

Very easy to work with. Knowable about what they offer. My second vehicle that I have purchased from them. Knowable about what they offer. My second vehicle that I have purchased from them. More

Unfortunately, a few issues came up with my last visit . first of all I received four calls from different personnel trying to set up a sales meeting while I was there getting my car inspected. Now, one call first of all I received four calls from different personnel trying to set up a sales meeting while I was there getting my car inspected. Now, one call fine. It should’ve been marked somewhere in the computer that I had been reached an appointment made by the fourth call at 8:15 in the morning. I was so annoyed I canceled my sales visit so I’m no longer interested, I brought my car in for the inspection I was told 30 to 45 minutes- two hours and 15 minutes later I went to the desk only to find that my car slip had been ready for God knows how long but the girl was so busy she had forgotten about me She did apologize she did comp me future inspections. It feels disrespectful to my time. Why couldn’t the mechanic just pop into the room next-door I was waiting and say hey you’re done and then she wouldn’t have to worry about going through her list and if she’s that busy maybe she should get some help. Honestly I will get serious consideration as to whether I will visit this dealership again either for a car or any work. More