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Vision Kia East Rochester

East Rochester, NY

Overview
Employees
Reviews
Vehicles
4.4
745 Reviews
At Vision Kia East Rochester, we take the full-service experience to a whole new level–and that goes beyond just shopping for a new or used vehicle. Our on-site auto service center is conveniently located near Irondequoit, Greece NY and Brighton NY to provide expert maintenance and car repairs for all makes and models and with valuable service & parts coupons. Whether you need a simple oil change, a quick tire rotation, a multi-point inspection, a seasonal tire change, or a professional look at your transmission, our team is here to help. Need parts or accessories for your Kia Sorento, Sportage, Forte, Optima or Soul, or replacement parts for your current vehicle? Visit the parts department in Rochester for everything that you need to maintain, personalize, or customize. Not sure if Vision Kia East Rochester is the right fit for your automotive needs? Get to know us! Give us a call, contact us online, or visit us on-location to ask questions or get a quote. We look forward to working with you.
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201 E Linden Ave

East Rochester, NY

14445

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Showing 745 reviews

October 26, 2023

Free oil changes when purchased vehicle. It was a factor in decided to buy five Kia’s. Not so sure in the future. Free inspection now not a good reason. Checking fluids also gone More

by cenfonde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
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Oct 26, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 26, 2023

Let’s sum it up. Buying a car you feel like an inconvenience. Getting service is worse than the dentist. I’ve been with Vision Kia for over 10 years, leased 3 and own More

by MADAMS91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Does it matter? No single employee can have this pinned on them.
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Oct 26, 2023 -

Vision Kia East Rochester responded

"MADAMS91" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

October 24, 2023

I’m incredibly frustrated that when I purchased my vehicle it was oil changes for life and now that is no longer being honored. This was a huge incentive to stay with the dealership but now with adde More

by saramclean7310
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Vision Kia East Rochester responded

Sara. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

October 18, 2023

Really great team service is outstanding. Wait times are very reasonable during week days and weekends!! More

by NWEBB715
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Report | Print
Oct 18, 2023 -

Vision Kia East Rochester responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 17, 2023

They are always attentive and helpful in their service department. Always go the extra step and make sure everything is explained! More

by A416rigby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Report | Print
Oct 17, 2023 -

Vision Kia East Rochester responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 16, 2023

Extremely helpful and I appreciated the care and time taken to fix the issue. Felt a great appreciation for my loyalty as a customer and a desire to exceed expectations to earn my return service More

by LOCURICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Oct 16, 2023 -

Vision Kia East Rochester responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 15, 2023

I was pleased with the service and pleased with the product l IL I like the kia More

by DIANNE112657
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanical
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Oct 16, 2023 -

Vision Kia East Rochester responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 15, 2023

Chad was very helpful and polite Work was done promptly Parking lot is too small!! More

by PATRICIAVANKOUWENBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad
Report | Print
Oct 16, 2023 -

Vision Kia East Rochester responded

We appreciate your feedback and are eager to better your return experience.

October 12, 2023

The people who work there are very professional and caring I would recommend others to buy their vehicles and do business there. More

by hhopson
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Report | Print
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 12, 2023

Friendly, efficient and quick to get the job done. Thank you for a job well done. More

by RBCHADIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny G.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gammariello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cordi
Report | Print
Oct 12, 2023 -

Vision Kia East Rochester responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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